AIA Insurance Customer Care Contacts in Macau

AIA is the largest public listed life insurance and securities group in Asia-Pacific.

How to Contact AIA Insurance Customer Support/Phone Number?

Customer Care phone: (853) 8988 – 1822
Email: [email protected]

AIA Insurance registered office address

1903, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau, China.

Working Hours: Mon-Fri: 8:45 am – 5:15 pm (Open through lunch) Sat, Sun & Public Holidays Closed.

About AIA Insurance

Founded: 1919

Industries: Insurance

Online Service

AIA Group Limited is an American-founded Hong Kong multinational insurance and finance corporation. It is the largest public listed life insurance and securities group in Asia-Pacific. It offers insurance and financial services, writing life insurance for individuals and businesses, as well as accident and health insurance, and offers retirement planning, and wealth management services, variable contracts, investments, and securities.

Claim/Renew all forms here

Personal Insurance

AIA recognizes everyone has different needs at different stages of life. AIA is committed to helping you meet your financial needs and goals with a wide range of life and health protection and long-term savings products.

Putting a plan in place to achieve your financial goals requires both objective and expert advice. AIA’s professional and dedicated team offers high-quality advice and support that provides customers with the savings and insurance coverage they need to meet the challenges and opportunities that life presents.

Personal insurances available in AIA are:

  1. Savings Insurance
  2. Insurance With Investment Focus
  3. Life Protection
  4. Critical Illness Protection
  5. Medical Protection
  6. Severity-Based Health Protection
  7. Voluntary Health Insurance Scheme
  8. Retirement Income
  9. Investment-Linked Assurance Schemes
  10. Accident & Other Protections
  11. AIA Vitality
  12. MPF / ORSO / Macau Pension (Members)

Download All personal insurance forms here

Group Insurance

AIA provides employee benefits and pension services to corporate clients in Asia to cover their employees’ health, protection, and retirement needs. AIA’s specialists in each country are well trained to deliver top-quality services and benefits solutions to companies of all sizes.

Group insurances available in AIA are:

  1. SME program
  2. Enterprise solution
  3. Employee’s Optional Protection Plan
  4. MPF/ Provident Fund / Macau Pension

Download All Group Insurance forms here

Download AIA Insurance app

AIA app on Google app store

AIA app on Apple app store

AIA Insurance Overview

  • It is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.
  • It generates US $284 billion in sales (USD).


1. How long does it take to process an outpatient or hospitalization claim?

  • After receiving all the necessary documents, it generally takes us 7 working days to process a claim. You can also check the status of your claims on our Employee Benefits Website.

2. Can I make a claim for outpatient services in a government hospital?

Yes, please make the claim by following the general procedure with the required documents below:

  • Sick leave certificate issued by the hospital;  and
  • Receipt from the hospital, on which you can note the diagnosis, e.g. high blood pressure, gastritis, etc.

3. If the charges exceed my benefit amount, how should I pay for the difference?

  • You can either send them a cheque or pay by PPS. Please refer to your Shortfall Letter for payment details.

4. What is a valid referral letter?

  • A referral letter must be issued by a registered doctor of western medicine and is valid for 180 days. It means the patient has to receive the medical service no later than 180 days after the referral letter is issued.

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