Air China customer service Phone / Email

Air China Limited is the flag carrier of the People’s Republic of China and one of the “Big Three” mainland Chinese airlines.

How to Contact Air China Customer Support/Phone Number?

Customer Care phone: 1800 200 6799, 95583/4008-100-999
Click here for all region contact information
Email: N/A

Air China registered office address

Beijing, China.

About Air China

Founded: 1988

Secondary hubs: Shanghai–Pudong

Alliance: Star Alliance

Bag information: In economy, within China, 20kg free. To other destinations, 1st bag free, 2nd bag varies by itinerary.

Air China is China’s only national flag carrier and a member carrier of the world’s largest airline network – Star Alliance. It was also the airline partner of the Olympics Beijing 2008. It is a Chinese carrier with the highest brand value in China’s airline industry – Valued at CNY 167,876,000,000 by World Brand Lab in June 2019. They are in a leading position in China in terms of passenger transportation, cargo transportation, and related services.

Click here to book a ticket

In-Flight Entertainment

A million-foot-high in the sky, Air China offers various aviation magazines and newspapers, 12 music channels as well as eight classic movies selected carefully by five experts including John Woo, Jia Zhangke, and Xie Fei, offering unique entertainment experience for your trip.

On the luxury wide-body aircraft, the world-class on-demand audio/video entertainment system AVOD is waiting for you. Scores of excellent Chinese and foreign bilingual movies, hundreds of music CDs, and plenty of relaxing games are at your disposal, enabling you to enjoy your own entertainment during your trip through the clouds.

Click here for Flight Status and Schedule information.

Contact Air China support on Social Media (click on the icons)


Download the Air China app

Air China App on Google play

Air China App on Apple App Store

Air China Overview

  • Air China (including its holding company) owns a total of 699 aircraft of various types, mainly by Boeing and Airbus, with an average lifespan of 6.96 years.
  • The company flies to 43 countries (regions) and 187 cities, including 65 international, 3 regional, and 119 domestic cities.

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