Amazon.AE launched in UAE on 1st May 2019, rebranding and redirecting souq.com to Amazon.AE.
Contact Amazon AE
Toll Free Phone number : 8000181319
Email: Email from here
Website: www.amazon.ae
View latest offers on Amazon
Amazon.AE’s registered office address
Dubai Internet City, Thuraya 2 Tower, Office 1902 Dubai, United Arab Emirates
Amazon AE Overview
- Rebranded from Souq.com and launched on 1st May 2019
- Ships to: UAE – Dubai, Abu Dhabi, Sharjah etc and Middle East
- Payment modes: All credit cards accepted
- Founded: 2005
- Founder: Ronaldo Mouchawar
Contact Amazon AE support on Social Media (click on the icons)
Products available on Amazon.AE
A-Z
About Amazon AE
Souq is a Dubai-based e-commerce company founded in the year 2005 and acquired by Amazon in 2017. One of the fastest growing e-stores in UAE, Souq deals with a wide range of categories, from electronics, appliances to apparel. As of March 2017, it sold over 8.4 million products in 31 categories, including “consumer electronics, fashion, health and beauty, household goods and baby. Souq.com was rebranded to Amazon.AE on 1st May 2019.
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101 thoughts on “Amazon.ae Customer Care UAE”
My first experience with souq / amazon orders partially delivered. Am at loss with what is going account not allowing to login resttimg password brigs error message. Numbers for customer care not going through. Nightmare
Hopefully my comment and complain Will make an action I have order supposed to deliver and yet the driver arrived the address were I live this is not the first time this is not the first time happened this driver deliver to my home he is really not good to approach the customer, im talking to him I said I think this is not my item that I order I ask him to check but he upset and told me he will cancelled my order I said wait I will take and pay my bills, but he said his going to cancelled it so I let him go but I am really upset this driver who is deliver my address Rashidiya
I ordered the 8 GB hd mini portable button style camera 29.2.20 order till I waiting the product the cost cut toy account 66 dh two month finish very bed sent back my cash
same comment as below from Samuel, login resetting password brings error message… then when contacting customer service informed that need to wait 24hrs for someone to contact me back just to reset a password
Customer service lines very loud, impossible to hear the operator who proceeded to ask 20 questions to verify who I am including what the address on my bank account and address provided for my emirates ID a) why does amazon have access to these details and b) these are utterly inappropriate customer queries being asked to verify my identity, this has nothing to do with Amazon and I don’t believe they should even be privy to this info. Completely unacceptable too that the “customer service assistant” told me I need to be calm and am not allowed to be upset
Pathetic customer service…. I am still waiting for refund it’s been more than 5 weeks 😡 no response at all, never gonna order anything
Hi is there a number to contact the amazon uae.. they are giving me a hard time not answering my email on some thing I have warranty on that has been sent to repair. Please advise if you have a number..
Horrible customer service, horrible service in general.
I want my shipping charges refunded. This is the second time this has happened where I pay for expressed shipping and the item doesn’t come. I want to handle this by email…i just don’t have the time to talk on the phone. I will give order details when I get the email address for you guys
Hi good morning how much is your note 9 phone please… in Dubai where is your address plz
Still not coming my order
I was so dis appoineted, July 5th 2019 I olace order for land rover bicycle. I received a message that it will be deliver to me on 11th of July but Im waiting and noting come to me or contact me. I didn’t receive my packge after that i called Costumer care and try to do refund.. But then after 4 days iI got my refund and place order again on 11th of july and i receive messge that it my package will be deliver today July 18 at 8pm but till now Im waiting i dont know where is my stuff no one call me and updated me… It was so unbelievable!!!!!🤔M
Received delivery of oppo f9 mobile phone on 23/07/2019 around 12:45pm which was order by myself as 64 GB of memory but the received mobile is 128 GB which is unavailable in UAE, checked properly into mobile internal memory and sticker also displayed on box of 128 GB, so I would like to confirm and wanna to clear the dought why this delivered to replaced by 64 GB ? Kindly to ensure me about this dought coz I was ordered 64 GB which was shown in Google, kindly to satisfy me about this issue of there is some problm so would like to return the delivery back
I ordered last 24th of July 2019 for an electric Car toy until now the stock is not shipped on their warehouse.
The problem is they just put promos’ and list of things we choose to buy, but the availability of stocks are not there.
It is exasperating. They promised again until tomorrow, i hope it will take place.
Im shahu Hameed, yesterday receiving message from najm purchase 12 AED, From Amazon but i’m not purchase, any think, i need clear INFO for me now, any account for me right now disable, i’m waiting for reply.
I have Ordered one perfume item and I have received the item in ORDER # 171-6278511-2261151 without proper packing, or without plastic cello wrapping of the perfume pack,
I have returned the item and still received the same pack without plastic cello wrapping in Order #: 408-7544238-0525922,
Please do something to help out and help to keep faith in Amazon.com.ae as i have it in Souq.com.
Very Poor after Sales service, Never ever buy any products from such forge sites.
Dear Amazon, Someone shopped on my Amex card on Amazon Dubai. Can you please stop this transaction. My Amex card no. xxxxxxxxxxx. This is without my knowledge and permission. Please cancel the order and stop the shipment immediately. Please refund the amount to Amex card. I have raised a fraud call with Amex as well. Thank you. Best Regards,Amit Sharma
+91 xxxxxxxxxxx
I am still waiting for a refund on returned goods AFTER 5 WEEKS !!!
I want kendom cctv Password
I ordered for “FAAGEMS UNISEX NATURAL CITRINE GEMSTONE” on August 10 and I received confirmation message on my mobile number: +971565443417. But till now I didn’t receive my above desired item. Since that day I am ready with cash AED 193.00 as per your messages on 10th & 13th August on my above mobile number and COD fees details. Shipping delivery address: MR. SHRINWANTU CHOWDHURY, Jebel Dhana Road, Al Ruwais (Abu Dhabi), SAMSUNG Engineering PMC Camp (CBDC & CF Project) at ADNOC REFINERY RUWAIS AREA. Till I am waiting with patience & money. Please deliver the above item at your most earliest possible. Many thanks and have a pleasant day. Kind regards & best wishes.
You guys sucks bigtime u accepted the order and you cancelled it on your own..will never buy to you ever again.you have very bad customer service.better if its souq..amazon is worst
Order ID 171-0790087-6425131:
1 of JBL Xtreme Splashproof Portable Speaker with Ultra-Powerful Performance – Red, JBLXTREMEREDEU [ASIN: B0116XPT46]
The item delivered is different from above. The item received was returned in May 2019, but my money is not returned till today, 25 Aug. 2019.
Very poor service!
All false Promises and cheating Amazon.ae is doing these days. Once they deliver wrong product and you give cash on delivery – they will not REFUND your money,moreover they want you to call 100 time to call center so that you get frustrated and they win the game. Their call center supervisor will promise you to give you call in 30mins but you keep on waiting for more than 15 days..you will not get any call. Worst customer service .. I must tell UAE buyers kindly check your products for cash on delivery mode . As once you hand over the money this Amazon.AE will not REFUND your money.. Initially they will be very polite to ask you to update your bank account details etc..So that they can refund in your account …you just keep waiting… Nothing will come. Top of this if you twit in their twitter – they will block you so that other customer.. they are playing this game in UAE..they don’t know UAE Customer rights goes till what limit. I will not leave my money to them. On the REFUND they will not give you any money back but post a Gift card etc. Why should I take gift card – I need my cash back. Such policy would not run for a long in UAE and false Promises by their call center supervisor – Mr. Karim in twitter, after that they blocked me.
same thing happen with me. Customer trust amazon and will buy product from online sites and these amazon people cheat there customers.
The worst service on Planet Earth. The fact that they (since rebranding from Souq) still use Qxpress (who refuses to deliver to Al Sila, Al Ruwais, Mirfa, Liwa, etc.) And the Amazon.ae site still says ; “Delivery to Sila tomorrow” and the Qxpress calls and tells me to drive 800 km round trip to Mussafah to pick up a 100 AED parcel. I will never use Amazon.ae again.
you are totally fraud. first you send fake item when I returned then why are you not returning money ? you are also flagged money return in your website.
Had a very bad experience while ordering from amazon.ae .
Order was placed payment was deducted.Then I got a mail that order is cancelled.On checking in my Amazon account no records of order at all. I was shocked to see that.
Not able to contact customer care as well.
Kindly help
This is horrible for this Amazon imagine order for smart watch and is not working i charged it same, trying to return it saying rubbish really blamed my self for ordering first time with u this Amazon and is better for u guys to give my money back because I will not take this lately with u
No commitment on delivery, no contact available, hard to reach customer service center.
i tired to login my account on amazon but it show me (Sorry, you’ve made too many failed attempts. We blocked your password reset to protect it against unauthorized access. Please contact Amazon Customer Service). when i click on contact customer service it again required login for contact service lol if i can login then why need contact service? even i tried to contact through number but they said to me. you try too much for login that is why we can not access your account. very bad
IAM TRYING TO CALL YOUR NO. 8000181319 ITS INVALID
I AM WAITING YOUR YOUR PEOPLE FOR COLLECTING THE RETURN ITEM FROM 11 SEP. NO BODY CALL OR COME
Beelink GT King TV Box Android 9.0…
Order #: 408-3771777-4508331
Sold by: Health-Electric
Quantity: 0
Item price: AED 429.00
PLS. ADVISE
hi, can you give the contact number of the delivery guy
I placed my orders on 12th September and was even disappointed when I have 4 items and it needs to be delivered twice, meaning I have to pay 2 delivery charge. Well, it’s fine. But the most disappointing is when I kept tracking my order and it says on your site that it’s “DELIVERED” and I DON”T RECEIVE any delivery. The delivery date were supposed to be 16-17 September, 2019 and until now, no order delivered.
Can you please check your services.
Absolutely pathetic level of service by amazon. Placed my order on 25th August and it’s been 27 days they still haven’t been able to commit to the delivery, which has now been pushed fwd for the 3rd time.
Very Poor level of service by such a reputed ecommerce company. Never again will I be ordering anything from here.
Can I have the TRN NO of Amazon in UAE
Dear Sir when ever i do shopping with amazon delivery time very late always i mean on delivery day i cant receive my package on early like in morning and our office timing until 5 PM and its just like irritating so please do it fast as per customer choice .In beginning when it was Souq i can get my package very fast in morning and i can select my time for my delivery.
Horrible service! I`ve ordered more expensive stuff but with guaranteed delivery on the next day as I need it urgent. Next day delivery didn`t come so I called customer support. The agent Bethlehem T. was very helpful she check the order ans said delivery will be guaranteed tomorrow, okay I agreed but change the address as I won`t be home and strictly mentioned I need the order before 5 pm otherwise cancel now. I even got the email saying me address was changed and delivery will be tomorrow. And today morning driver called me that he is at my home and he cannot deliver to different location (which is 10 min away!) and I have a choice – either he will leave it in front of the door or I can get it tomorrow! I am still hoping to get order and sure I will never use this delivery service again!!!
idhirs …
i brought appof9 phone is full complaint no sound workling no chagreing and headset not support thn i want andb= replacmnt phone emintley….. i alredy inform but they no responed thn emintreloey replacmnt the phone…..
Amazon.ae has been sending out my personal information such as my phone number and where I live. I have received multiple phone calls from their customers wanting to return their items. I have made this complaint but nothing has been done.
Confirmed: Order for DEWALT 13mm Percussion Drill – DWD024K. is successfully placed & will reach you by October 16 2019. Track: http://amzn.eu/6zGsCbP – I purchased this item on October 12 and I paid for it. After get my third followup call, I received a message that, this machine is not available with the mentioned supplier. Another machine suppose to get on 18th October and that payment also done. Now I came to know that, that shipment will take 2 more weeks to reach.
From my experience, I would like to share with you that, do only cash on delivery, otherwise you will be surprised by them while asking your item with this kind of message “Your order for DEWALT 13mm Percussion Drill – DWD024K has been cancelled. If you have already paid, you will be refunded in 3-5 business days” 🤣🤣🤣🤣🤣🤣🤣🤣
I made a purchase on 2nd of October and suppose to deliver the same by 17th. “Shipped: Your Amazon package with Andoer Removable High-pressure Multifunctional Electric S… will be delivered Thu, Oct 17 “ .While I was checking with amazon, it will be delayed another one or 2 more weeks. I am expecting another surprise msg from them like the below what I received yesterday “ Your order for DEWALT 13mm Percussion Drill – DWD024K has been cancelled. If you have already paid, you will be refunded in 3-5 business days” 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
dear Amazon
i buy on Aug. 18 2019 Samsung wireless headset , i receive it but when i check it find it copy not origenal and ruturn back to you and i got confirm that return .
i not got message from you that money back to me until now .
just inform me for that its return or not
thanks
First time ordered something after change to Amazon. Horrible experience so far. Order promised to be delivered on 17 Oct, shown to be delivered on 21 evening, no suddenly says ‘some problem’. Help link takes you to some pages which are of no help. No phone number given to contact some human.
Extremely disappointed, STAY AWAY from AMAZON UAE 🙁
I had ordered for airbrush and opted for sameday delivery by paying 18 dhs in excess. It is showing out for delivery from 2 days. I haven’t got my package yet.
The worst ever. Amazon.com should seriously consider dropping amazon.ae because it makes them look so bad. They don’t deliver on time, make excuses, and there is no working number to call them.
Amazon selling illegal iphone by Q Tech General Trading LLC, what is not working in UAE, box was opened before, as inside i found an opened sim card from Verizon sim card (US mob operator). I wish to upload a photo here. Shame on Amazon UAE, who is selling illegal devices. Still waiting for working device. Online Customer service is horrible
Amazon’s delivery service become very worst since moving from Souq.com to Amazon.ae
Your delivery people has a mind of their own and they don’t care about the customer receiving their orders, they just deliver items without even calling the customer first, and often, if they call and customer can’t answer (maybe they are in a meeting or whatever), the status immediately turns to uncontactable, without even trying to call first. The customer ends up contacting customer support to follow-up.
Suggestion: You should have a delivery timing option in your site, so the customer can be sure when to receive their orders. Other retail shop has this option, and they are not even as big as Amazon in comparison.
Please sort out your Customer Service, or people will move to other online retail shop with a much better customer service experience.
Regards,
I would like to ask if your iphone 11 is original? Unbox? And why different price? They are the same iphone 11 128gb,just a matter of color?
How can I get amazon to help me with 2 orders.. one needs refunded and one needs replacing as was sold faulty items x PLEASE HELP.. they were for Christmas presents x
Hi, An aed 12 has been used by Amzon. Details below:
From HSBC: Your Credit Card ending with * 3510 has been used for AED 12.00 on 06/11/2019 at Amazon.ae.
Please revert as to why. Call me urgently.
We are not Amazon, but it looks like you might have activated Amazon Prime.
– CCC Support
Dear Amazon,
I am a Seller on Amazon. I am extremely disappointed of the services given to me as a Seller. I was following up few stock discrepancies since January 2019. I got confirmation for the compensation in September 2019. We are in November and still he money has not been transferred to my account. There are no people to communicate directly, everything is by email. It takes weeks – months till i get a reply and that in case i am submitting a new complaint on the seller support. I am requesting urgently an Amazon representative to contact me and finalize this matter.
My shipment has been stuck in Abu Dhabi
Kindly reply me please
My order is already delayed and still showing customs delay and every day I look on your app. What should I do ? Have to wait or ….
after 3 days they will say your address was wrong they doing like this to everyone also with me waste of time
worst customer service. stopped using Souq once Amazon took over. my refund of around 1500 AED though shown in my account automatically disappeared and now no one from Amazon is even answering to emails.
very disappointed and very bad service. i ordered 1 headphone set online and they didn’t delivered to me when i contact them then they say your number was wrong even i receive my tracking id on my same number but they are make drama with me. They just waste my 3 days. I remove my account now and i will never buy anything from them next time and i suggest dont waste your time with them.. there help line person said im so sorry we will not help you order again please lol if you will not help me so working for what.
i made an order and i have not received the item
omar
0507397571
Please let me know that how I can delete debit card details from Amazon account instead of disabling it. I could not found any option for that. Hope team Amazon have option for that.
I want divya kesh taila ayurvedic harbal 100ml and patanjali shampoo natural 1-1piece.
Seriously guys !!!
I am not sure how you convinced Amazon of this acquisition.
TOTAL nightmare. Every shipment have an issue and the biggest issue is that you don’t care. You just blame resellers who are totally unprofessional in every aspect.
Latest one is that got a message that I got delivered but item was never delivered.
2 weeks chasing customer care, NOTHING. Only useless emails like below.
I received an email that the package was delivered but in fact I did not receive it.
Delivery person contacted me to confirm the address then he did not show up. I could not report earlier as I was travelling, I called again today the number that called me on the 25th November +971566847617 to check where he exactly delivered he was arrogant and told me do what you want I know nothing about your delivery, my mobile was with someone else not me.
This is not acceptable from a company like amazon, I will report this to the HQ and will report him to the police if I do not receive my delivery by tomorrow.
Here is a copy of the e-mail that you sent to BrandZone 🏆🥇 ⭐⭐⭐⭐⭐. No further action is required on your part. Seller will communicate to you if there are any questions or comments.
Order ID 408-8239661-5793128:
1 of Anker PowerCore 26800 Portable Charger, with Dual Input Port and Double-Speed Recharging, Black AK-A1277011 [ASIN: B07NYZJ3Q7]
THEN THEY SAY AH!!! YOU CLAIM REFUND… WHAT?
Hello,
We have received your claim of AED 226.00 on order 408-8239661-5793128 due to an issue with your delivery.
What happens next?
We are reviewing your case and will contact you if we need any additional information. Once we have made a decision, we will notify you via email.
How can I check the status of my claim?
Please use this link to check the status of your claim or contact us:
https://www.amazon.ae/hz/pwo/ref=e?_encoding=UTF8&orderID=408-8239661-5793128
We’re here to help
For more information about the A-to-z Guarantee policy, please refer to our help pages: https://www.amazon.ae/gp/help/customer/display.html?nodeId=201889250
Thank you.
Amazon
Looking For A Job Opportunity
Worked With Amazon Flipkart Snapdeal As Delivers Associate in India Hyderabad
+971556682412
Will never shop again with amazon.ae – thanks to agent bobby over the phone – for details you may hear the call recording if amazon feels I’m important to them as a customer
I need to purchase so many books but how can i get the quotation before that. Please let me know
I didnt order anything but i recieve sms that i pay an order by my card today dec 22,2019. please i need your prompt response on this
pkease i need to know why i deduct in may liv card everymonth but i can’t used that? arwind ramos please call me back thank you
Long story short; There was a product posted on the site, I clicked buy and it was accepted. 2 days later, the order gets canceled for no reason and the price of the product doubles. I can’t even follow up because there’s no customer service set up here. So, if the site made a mistake with pricing, why do I as the customer have to suffer losing money and waiting for the refund?
Amazon is terrible! and don’t get me started on them using Aramex to deliver cos they are just as terrible.
Seriously, Noon.com is way better all round.
Hi,
Today we received our order “Pampers premier quality” . i am really shook to see the quality of product. pampers were so thin like cotton , they cant absorb even small amount of liquid. how can they last for hours. i am really disappointed and want to return that product as soon as possible.
My order number is #406-7900140-1540340 and tracking number is also RD895549321 In but my order still not arrived. Very poor service and not responsible person have their.
Your delivery people has a mind of their own and they don’t care about the customer receiving their orders,
Delivery man number. 0559452837
Amazon worst worst worst until now i didnt get my order.at first its very fast delivery and then when i see the shoes omg freakin huge when i return it.alot of drama you have wait 1 week to return money to ur account which is my amazon account gft card.then suddenly when i am tryin to making this drama gfr card they askin for gft card number.worst worst worst delivery that i ever had 169drhms been 2 weeks still hard for me to take order
Buyers beware! NEVER ordering Amazon. To return is a hassle as no one picked up and no contact to follow up. Will try to drop off item at Amazon office and see what happens. Absolute inconvenience! Will try Noon.com in the future
الساد الافاضل القائمين على سوق
اود ان اعرب عن اسفى لاستخدام سوق فى توفير ماحتاج اليه من سلع مضمون و متابعة للموردين لضمان و كفاءة وجودة السلع و الاصناف المشتراه.
كنت اعتقد اننا فى منظومة منظمة ولها متابعة لجميع طلبات الشراء .
و للاسف لم اجد ذلك و كان ماهو غير متوقع للاتى :-
1- وضعت طلب شراء لاصناف لم تأتى بالمواصفات المنشورة بالموقع يوم 04 January 2020
برقم طلب 4047209530886.
2- الطلب لصنف استخدمه للعمل المواصفات اوضحت انه للكتابه و البرمجة ويمكن استخدام اكثر من مره.
3-تم استلام الطلب بمواصفات للقراءة فقط.
4- الخطاء خطاء من هل هو خطئى لاننى افرطت فى الثقة.
5-للان لم استرد المبلغ وهى فى حالة معلقة و لا اعرف لماذا ؟
6-للان لم استرد قيمة الطلب .
7-حالة من البرود فى ردود خدمة العملاء.
8-هل ليس هناك احد مسئول لمتابعة هذا.
9-ام ان كثرة الاخطاء افقدتكم السيطرة على الاخطاء
10-تم تحويل 100 جنيه للتعوض عن الخطاء !!!!!
11-كان من الاجدر سرعة انجاز عملكم بدلا من هذا التعويض
من الواضح ان هناك اشخاص على غير قدر المسئولية فى ادارة سوق .
انا الاعرفهم شخصيا
و حسنا لى ان لا اعرف الكسالى و المتقاعسين فى انجاز عملهم
شكرا لكم
The best cataract SOUQ.Com operators
I would like to express my regret for using the market to provide needed goods guaranteed
and follow-up to suppliers to ensure the efficiency, quality and quality of the goods and items purchased.
I used to think that we are in an organized system that has follow-up to all purchase requests.
Unfortunately, I did not find that, and the unexpected was wrong as the following: –
1- I placed a purchase order for items that did not come with the specifications published
on the website on 04 January 2020 With the order number 4047209530886.
2- Request for a class that he used to work. The specifications indicated that it is for writing
and programming and can be used more than once.
3- The request was received with (read-only specifications) inspite of (published specificatio is writable ).
4- This is a clear mistake. Is it wrong? Because I overconfidence.
5- So far I have not received the refund while it is in pending condition and I don’t know why?
6- So far I have not redeemed the order.
7- A case of frigidity in customer service responses.
8- Is there no one responsible for following up on this?
9- Too many mistakes made you lose The control of mistakes?
10- 100 pounds were transferred to make up for the mistakes !!!!!
11 – It would have been better to speed up your work rather than this compensation
It is clear that there are people who are not responsible for running a market.
I don’t know them personally but It is okay for me not to know the zombies and the losers in carrying out their work
Thanks
Trying to cancel my amazon prime subscription, its still within the 30 days free trial. There are no contact details mentioned on ur site, please assist with a phone number ASAP or how can i cancel this
we miss you Souq, Amazon is the worst site for buying thing, no tracking system or contact information of customer services. poor information and services.
open your account in web browser i.e pc or laptop, on right top you can see “your account” hover over it and from the drop down select “your prime membership” on the next page left bottom you can see “cancel Free Trial ” just click that and follow
i just did 😉
hi sir,i have some defective units on amazon fire TV stick.how do i do warranty clam this one please tell me
my seller account deactivated for 1 week , i sent my documents,no one follows up my case
so i can’t upload my products
I tried many times on this number (02) 496 7111 from where i got the call.why line is so engaged everytime?And why the staff are not coming to collect the goods which i posted for return?Due to this my refund is stopped.I already updated my number in amazon account but they never see.So i am so upset .
Hi,
Kindly let me know when following model will be online?
PHILIPS Lumea BRI956/60 Prestige IPL Hair Removal Tool with 4 Attachments for Body, Face, Bikini and Armpits and 1 Satin Compact Touch-Up Pen Trimmer – Cordless and Corded Power – Newest Version
Pleasse email me to [email protected]
Regards,
Thomson
0561413311
Professional driver in Dubai UAE with RTA experience Dubai roads and all UAE locations, 0544961030
I have 3 orders to be delivered today, i do not have any complain about the “next day delivery”, its swift.
Just Called the CS 04-5732000, explained to the CSR that i will be leaving my office in a while, but i have to receive my orders today also, if its possible that they can let the delivery person contact me so that we can meet midway, however she insisted either change my delivery address or receive the delivery tomorrow, both of them are not good options for me.
just cancelled the prime membership, removed my payment options, and as soon as i receive the orders i will cancell my account with amazon too.
amazon no has been changed new number is 045732000
amazon have biggggggggggggest fake items and very poor service i have a very bad experience for many times with them they are the biggest cheaters ever and their delivery’s guys are thief’s…. be careful with this companies who not providing any contact with delivery and contact number ,,
after they been cheated with my order i make a complains than after that they disconnect their numbers
Pathetic customer service…. Nobody giving proper communication to the customers.I am still waiting for refund it’s been more than one week. no response at all. I ordered one stuff on last Jan 2020. Delivery date was Feb 4th 2020. (delivery date was too long) Since i didn’t received the stuff i requested to refund the cash. But i didn’t get my refund so far.
My order number being #404-9380953-4047525, i am paying extra money for express delivery and your delivery person comes without informing me and leaves in 10 minutes, he is so rude and says that he can come back only tomorrow. why am i paying extra ?
It was my first order with amozon and will be the last. pathetic.
The worst experience. Since last three days waiting for the delivery. Amazon and Aramex are treating it very casually.
The people working in both companies are non professional.
I sent emails to amazon and Aramex and they didn’t even bother to contact me to resolve the issue.
Still waiting for response.
There are cheat on my order
I order two, but l get only one
Hi,
I want to return some items on behalf of my boss. But the customer service number is closed now. How can we return the items and which email address I will use to send the request for a return and refund? My boss does not have access to his account now. Please advise. Thank you.
Order got delivered to the wrong address. And I have no possibility of receiving this. Aramex and Amazon together have screwed up. I really am lost for a solution…
But I am at a loss of AED 1000
To,
The Manager,
Subject: Vendor Arrangement For Delivery Boys.
Dear Sir,
We introduce ourselves as vendor for providing delivery boys arrangements. We are in this business in India since past 25 Years. We are existing Vendor for providing delivery boys to Companies like DHL, FedEx, Aramex, Amazon, etc,.
We have recently registered our company and have obtained license for providing delivery boys in Dubai. We would like to work with your esteemed organization for the same on a mutual beneficial manner.
Kindly get back to the under signed for the same.
Thanks,
Frank B
+971563178874
[email protected]
the delivery guys doesn’t deliver the shipment directly to me and they are leaving at the door step without informing me…sometimes to the security of the building.. really feel very bad about amazon service.. i called their customer care number and they are saying that i have to put a note while ordering to deliver it to me only.. i havent seen such option btw.. very strange..
I have ordered from amazon it was a foundation max performance but i have received expired product both of them i am very much disappointed and it all about waist of Your money they should not give any expired product to their customer i am gonna share this experience with my all friends not to by any product from this side.
Hello amazon,
I purchase lenovo laptop..when i open today..cant open..it is l8je the old items programs..what is the pasword?how can i contact ur customer service..i paid 1,275.00aed..please replace this laptop its not original.
Dear Sir,
I didnot apply for any amonz prime subscription, but you charged me AED 16/- month without my approval, i have been submitted my complaint in April,21 but same came in this month, please remove this charge, otherwise i will complaint to police n my bank account,
Amazon doing this fraud with many people n getting money by fraud,
AMAZON DELVERY PEOPLE IS NOT GOOD
THERE ATTITUDE
cotact automatically detecttig amount from my account
dwhy detect amput .. 0551430595
I placed an order for Iphone 13 pro Max-256gb silver color in amazon ( dubai online site ) and i got the shipment of Iphone 12 pro max 512gb, and in the shipment package my order number is mentioned wrong, when i contacted amazon back with regard to wrong shipment to me,immediately they have arrange delivery person ( courier service ) and i returned the same item which i received from amazon, when i contacted for amazon for refund , they are asking me to sent Original product ,i explain them whatever shipment received from amazon i returned the same item, but these amazon team is denying my request and its taking time to process the refund. if i received the correct item as i ordered online then i would’nt have returned them.
Kindly advise..