American Insurance Association (AIA) Company Customer Care Contact in Singapore

AIA Singapore provides insurance plans for both individuals and businesses.

How to Contact AIA Customer Support/Phone Number?

Customer Care phone: 1800 248 8000, 65-6248 8000
Email: N/A

AIA registered office address

3 Tampines Grande #09-01, AIA Tampines, Singapore 528799.

Working Hours: Mondays – Fridays (8.45am to 5.30pm)

About AIA

Founded: 1931

Industries: Insurance

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AIA Group Limited, known as AIA, is an American-founded Hong Kong multinational insurance and finance corporation. It is the largest public listed life insurance and securities group in Asia-Pacific.

AIA has strived to make a significant, positive impact on its customers and communities across Asia. As they look to the future, this commitment is reinforced by our Purpose: to help millions of people live Healthier, Longer, Better Lives. Their Purpose guides the decisions they make and the actions they take as an organization – empowering and enabling people to understand and manage their health while meeting their long-term savings and protection needs. They believe that helping to create a healthier Asia is one of the most important and valuable things they can do for their communities, today and in the future.

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AIA Insurance Products

  • Life Protection
  • Medical Protection
  • Critical Illness Protection
  • Disability Income Protection
  • Accident Protection
  • Savings
  • Investments
  • Platinum
  • Travel and Lifestyle

Click here to Make an Appointment to visit the Customer care

AIA did the following essential services

1) Policy Loan and Withdrawal of Policy Benefits

2) Termination

3) Claims Submission

4) Nomination of Beneficiaries

5) Extension of Grace Period.

Click here to know the Ebenefits

Download the American Insurance Association (AIA) Company app

American Insurance Association (AIA) Company App on Google play

American Insurance Association (AIA) Company App on Apple App Store

American Insurance Association (AIA) Company Overview

  • It offers insurance and financial services, writing life insurance for individuals and businesses, as well as accident and health insurance, and offers retirement planning, and wealth management services, variable contracts, investments, and securities.


1. Where can I submit a service request?

  • From the menu bar, please select “Service Requests” under “My Insurance” to submit a service request.

2. Where can I locate my policy?

  • The only policy owner may access policy information and submit service requests. Please note that the dashboard will display up to 5 policies. You may click on ‘See All’ to view all policies.

3. How can I make an insurance claim?

To make a claim, contact your AIA Financial Services Consultant for the necessary requirements.

You may also visit our AIA Customer Service Centres located at:

1 Finlayson Green

Singapore 049246

Operating hours: Mondays – Fridays 8.45 am to 5.30 pm

Closed on Saturdays, Sundays, and Public Holidays

3 Tampines Grande

Singapore 528799

Operating hours: Mondays – Fridays 9.00 am to 5.00 pm

Closed on Saturdays, Sundays, and Public Holidays.

4. What is term insurance?

  • Term insurance provides temporary life insurance protection for a stipulated period of time. The sum assured of the policy is paid to the beneficiary when death occurs during the stipulated term. Nothing is paid upon the survival of the insured at the end of the stipulated term. Being the cheapest form of insurance, term policies are best suited for those who require insurance protection at the lowest cost, such as fresh graduates with relatively low disposable income. Term policies are not available to children below the age of 16.

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