AscendEX Customer Care Contacts

AscendEX is a leading digital asset trading platform catering to both professional and retail traders.

How to Contact AscendEX Exchange Customer Support/Phone Number?

Customer Care phone: N/A
Email: [email protected]

AscendEX registered office address

114 Lavender Street

Number 09-88, Ct Hub 2

Singapore, 338729


About AscendEX Exchange

Founded: 2018

Co-Founder: Ariel Ling

AscendEX (formerly BitMax) is a leading global digital asset financial platform founded by a group of Wall Street quantitative trading veterans in 2018, servicing retail and institutional clients in over 200 countries and regions of the world. Building on the core value of “Efficiency, Resilience, and Transparency,” AscendEX continues the tradition of innovation and the commitment to driving operational excellence from product design to industry partnership expansion.


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Investment Products

BTMX Ecosystem

BTMX is a functional utility token native to AscendEX. Its token holders are eligible for higher VIP levels and fewer transaction fees. It can be used in investment products for daily rewards, in Point Card for 50% discounted margin interest, and in AscendEX Auction.

AscendEX Staking

  • Innovative Staking Experience
  • Earn rewards for staking digital assets with the flexibility to trade & withdraw at any time.

DeFi Yield Farming

A seamless way to accumulate popular Decentralized Finance (“DeFi”) Tokens and maximize return on capital


BitTreasure is a fixed-rate financial product offered by AscendEX with digital asset underlying. The rate of return is calculated based on your selection of the token and investment term. The principal and interest will be distributed to your account after the end of the term.

Click here to know the Deposit and Withdrawl Fee


Stable Return

Provide a stable investment return with increasing utilization of your digital assets

Flexible Terms

Flexible 30/90/180-day investment terms available for asset allocation

Multiple Token Investment Options

Earn interest from a variety of token investment options

Security and Risk Management

Institutional-grade security measures instituted by Wall Street veterans


Buy Bitcoin Here

Top 75 Traders of Cryptocurrencies in AscendEX Exchange

Bitcoin Verasity Harmony
Ethereum Elrond Beyond Finance
Dogecoin Tezos CUDOS
Litecoin BTMX LTO Network
Polygon Nimiq Router Protocol
XRP Polkadot Stafi
Ethereum Classic Algorand DAFI Protocol
EOS Bytom Umbrella Network
Chainlink Huobi Token Terra Virtua Kolect
Binance Coin Serum Centric Cash
Bitcoin Cash Tokoin 1inch
USD Coin Wootrade Oxygen
ECOMI Crowns Neo
Cardano Qtum 3X Long Ethereum Token
TRON Ultra Dash
Bitcoin SV BitTorrent Freeway Token
Akash Network Smoothy Crowny
0x Hermez Network ZeroSwap
FTX Token THORChain
VeChain Ferrum Network e-Money
Persistence Swingby Fantom
Cosmos Frontier xDai
Pluton Stellar Bonded Finance
NEM PlotX BEPRO Network
Zilliqa Solana UnMarshal

Click here to know more coins

Download AscendEX app

AscendEX app on Google play

AscendEX app on Apple App Store


1. What is a Limit/Market Order?

Limit Order

  • A limit order is an order to buy or sell at a specific price or better. It is entered with both order size and order price.

Market Order

  • A Market order is an order to buy or sell immediately at the best available price. It is entered with order size only.

2. What is the Reference Price?

  • In order to mitigate price deviation due to market volatility, AscendEX uses composite reference price for the calculation of margin requirement and forced liquidation. The reference price is computed by taking an average last trade price from the following five exchanges – AscendEX, Binance, Huobi, OKEx, and Poloniex, and removing the highest and the lowest price.

3.What is BTMX Investment Product?

  • BTMX Investment Product is launched to further expand and grow the AscendEX ecosystem. Users can make product subscription/redemption on the AscendEX website via:
    1. a) BitTreasure > My Investment Portfolio page
    2. b) My Asset > Balances page

4.How does “Compound Mode” work?

  • “Compound Mode” is an innovative feature introduced by AscendEX that automatically redelegates users’ staking rewards once it is distributed, thus compounding returns.

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