Athora Insurance Customer Care Contact in Ireland

Athora Ireland, based in Dublin, Ireland, is Athora’s European reinsurance hub.

How to Contact Athora Insurance Customer Support/Phone Number?

Customer Care phone
Customer & Adviser Phoneline: 08456 000 173 (from the UK)
00 353 1 673 8840 (from outside the UK)
Email: [email protected]
Website: https://www.athora.com/ie/

Athora Insurance registered office address

Athora Ireland plc, 2nd Floor, IFSC House, Custom House Quay, Dublin, D01 R2P9, Ireland.

About Athora Insurance

Founded: 2002

Industries: Insurance

Athora Ireland expertly serves the needs of European life insurers and our policyholders.

Athora Ireland, based in Dublin, Ireland, is Athora’s European reinsurance hub. Together with Athora Life Re, they provide innovative and creative capital optimization and risk management solutions to European life insurers. They also manage variable annuities for policyholders, mainly in the UK and Germany.

Online Service

Athora Ireland Plc

Athora Ireland plc (Athora Ireland) is an Irish insurance and reinsurance company focused on:

  • the efficient management of variable annuities for some 13,000 policyholders, mostly in the UK and Germany; and
  • providing reinsurance solutions to insurers.

Athora purchased the company in April 2018 and a new chapter in the company’s strategy began with the provision of reinsurance solutions. The company was rebranded to Athora Ireland in July 2018.

At A Glance

  • Athora Ireland plc, based in Dublin, Ireland, is Athora’s European reinsurance hub.
  • Together with Bermuda-based Athora Life Re, they provide innovative and creative reinsurance solutions to European life insurers.
  • They also expertly manage variable annuities for some 13,000 policyholders, mainly in the UK and Germany.
  • Policyholder protection is at the core of our strategy and work. They continually invest in infrastructure and platforms to benefit policyholders.
  • As of 31 December 2020, they have assets of approximately £1 billion.
  • Formerly part of the Aegon Group, they joined the Athora Group in April 2018.

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Making A Complaint

To make a complaint, you can contact us in any of the following ways:

  1. By phone – you can contact our Client Relations Team on 0845 6000 173
  2. By post – you can write to us at Athora Ireland plc, 2nd Floor, IFSC House, Custom House Quay, Dublin, D01 R2P9, Ireland
  3. By email – if you would like to email us about your complaint, please send it to [email protected].

Athora Insurance Overview

  • Athora Ireland plc is an Irish insurance company focused on providing reinsurance solutions to insurers and the efficient management of variable annuities for policyholders, predominantly in the UK and Germany.
  • Today, Athora Ireland has €1.0 billion of assets under administration and 13,000 variable annuity customers.

FAQs

1. Can I assign individual policies to my product?

  • They don’t allow the assignment of individual policies on their guaranteed products.

2. Is there a charge for switching within your internal fund range?

  • No. Where you are switching between our internal fund range, we do not currently charge for this but reserve the right to do so in the future.

3. How do you protect policyholder investments?

  • Athora Ireland is part of the Athora Group. Athora Ireland is authorized by the Central Bank of Ireland and is subject to limited regulation by the Financial Conduct Authority for the conduct of UK business. As well as having strong internal controls, we operate within both the Irish and European regulatory framework covering the following key elements to help protect your investments:

Regulation

  1. Independent custodian
  2. Segregation of assets
  3. UK Financial Services Compensation Scheme

4. Am I covered by the UK Financial Services Compensation Scheme?

  • Yes. If you were habitually resident in the UK when the contract started you’ll be covered by the provisions of the Financial Services Compensation Scheme (FSCS) in the UK. Insurance business is generally covered for 100% of the current value of the bond or plan, without limit.

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