AXA Customer Care Contacts in Macau

AXA Macau is one of the world’s leading insurance companies.

How to Contact AXA Customer Support/Phone Number?

Customer Care phone: (853) 8799 2812
Email: [email protected]

AXA registered office address

The Macau Square

Avenida do Infante D, Henrique

No. 43-53A, 20 Andar, The Macau Square, Macau, China

Working Hours: Monday to Friday 9:00 am – 5 pm Except for Saturday, Sunday & Banks Holidays

About AXA


Founder: Claude Bébéar

Industries: Insurance

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with a presence in 54 markets and serving 105 million customers worldwide. Their purpose is to act for human progress by protecting what matters. As one of the most diversified insurers offering integrated solutions across Life, Health, and General Insurance, their goal is to be the insurance and holistic wellness partner to the individuals, businesses, and community we serve.  At the core of their service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.

Download All Products info & Forms here

Life Insurance Products

  1. Life Delight Insurance Plan
  2. Fortune Guard Life Insurance
  3. Fortune Protector Life Insurance
  4. Smart Protector II Life Insurance Series
  5. Smart Elite Term / Smart Term
  6. Grand Heritage II

Savings Products

  1. Wealth Ultra Savings Plan
  2. Wealth Genius Income Plan
  3. Wealth Advance Savings Series II – Ultimate
  4. Wealth Advance Savings Series II – Classic
  5. Flexi Power Saver
  6. Smart Jumbo Saver III Savings Series / Smart Saver III Savings Series

Medical Expense Reimbursement

  1. Pink Medical Insurance Plan
  2. Smart Medical Insurance
  3. MediPartner Health Plan
  4. Global Elite II Health Plan
  5. Cancer Therapy Insurance II / Cancer And Stroke Therapy Insurance
  6. Precious Mom and Child Insurance

Critical Illness Protection

  1. MultiPro / MultiPro Plus Critical Illness Plan
  2. CritiPartner Plus Critical Illness Plan
  3. CritiPartner Critical Illness Plan
  4. HealthVital II Major Illness Plan
  5. HealthSelect II Major Illness Plan
  6. Smart Living Insurance II Supplement / Living Insurance Plus II Supplement / Extra Living Insurance II Supplement

Travel Insurance

  1. Enhanced Children Cover
  2. Enhanced Personal Accident

AXA Overview

  •  AXA is a French insurance group, composed of companies that manage life, health, and other forms of insurance policy including investment management.
  • It has 120,869 employees and generates €3.85 billion.

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AXA app on Google play store

AXA app on Apple app store


1. Is it possible to erase part or all of the data AXA has about me?

  • Yes, unless we are required to keep the data for legal or contractual reasons, notably if the data is critical to the management of an ongoing contract. For example, the French data retention legal framework allows insurers to keep personal data for very long periods.

2. How does AXA protect its customers’ data from unauthorized government and organizational scrutiny?

  • They do not share personal data with government authorities unless they are compelled to do so by regulation or court order or similar process.

3. What is “sensitive data”?

  • Sensitive personal data consists of information on an individual which is of private nature and may lead to discrimination.
  • Because of the confidentiality of such information, regulatory frameworks provide more stringent protection for sensitive data than other types of personal data.

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