BankCEX Customer care Contacts

BankCEX is a cryptocurrency exchange and platform focused on driving mass adoption.

How to Contact BankCEX Exchange Customer Support/Phone Number?

Customer Care phone: N/A
Email: [email protected]

BankCEX registered office address

Arizona City, United States.

About BankCEX Exchange

Founded: 2018

Founder: Gerard Dache I

BankCEX is a cryptocurrency exchange and platform focused on driving mass adoption, the end-user experience, and regulatory compliance. Their mission is to bring opportunity to the masses and drive universal continuity across society through the implementation of blockchain technologies. The BankCEX Platform is built for novice and professional market participants alike delivered through a seamless front-end experience and customizable interface.

Click here to Log in

Safety Stability

Multi-tier & multi-cluster system architecture

Click here to know the Basic Exchanges

High Liquidity

Abundant resources and partners

All Devices Covered

Support Web, Android, Html5, PC

Multiple-Coin Support


Click here to know the Trading Fees

Our Advantages

Proven Products

The underlying BankCEX platform has been deployed on 30+ exchanges already. It supports all devices and multiple languages, offering a seamless user experience.

Industry Resources

They have solid relationships with industry leaders, simply look at the list of investors and advisors who are willing to stand behind our platform.

Know the Trading Rule here

Top 25 Traders of Cryptocurrencies in BankCEX Exchange

Bitcoin Kyber Network Crystal Legacy Bitcoin Cash Ontology DEVA TOKEN
Ethereum OMG Network Zcash Stellar Daikicoin
XRP Bitcoin Diamond Dash TRON smARTOFGIVING
BigBoys Industry Bitcoin Gold Neo Bankcoin Newsolution
Litecoin Dogecoin Cardano Paxos Standard Lunes

Click here to know more coins

Download BankCEX Exchange app

BankCEX Exchange on Google play

BankCEX app on Apple App Store


1. How to use Stop-Limit Function?

2. How to handle stolen funds transferred to BankCEX?

  • The victim must go through KYC verification on
  • The victim must submit a support request on [email protected], providing the following details:
  • A detailed description of how the hack happened
  • Detailed (clickable) blockchain links of all transactions involved
  • A signed NDA or a statement agreeing to obey non-disclosure standards from BankCEX.
  • If Bankcex thinks there is reasonable evidence that the funds are stolen, BankCEX may lock the funds temporarily.
  • The victim must provide a police report within 24 hours of filing the support request. From there, BankCEX will work directly with law enforcement to handle the processing of the funds.

3. Deposited wrong coins?

If you sent the wrong coins to your Bankcex coin address:

  • Bankcex generally does not offer a token/coin recovery service.
  • If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, Bankcex may, solely at our discretion, assist you in recovering your tokens/coins. This process is extremely complicated and may result in significant costs, time, and risk.
  • If you wish to request Bankcex to recover your coins, please provide your Bankcex account email, coin name, address, amount, txid(Critical), transaction screenshot. Bankcex team will judge whether or not to rescue the wrong coins.
  • If it was possible to recover your coins, we may need to install or upgrade the wallet software, export/ import private keys, etc.  These operations can only be conducted by authorized staff under careful security audit.  Please be patient as it may cost over 1 month to ensure the wrong coins.

Review BankCEX Exchange

Share your review below using the comment box. Your review will be published in this section.

Rate BankCEX Exchange Customer Care

Click on the below stars to rate.

Click to rate this post!
[Total: 0 Average: 0]
No votes yet.
Please wait...

Leave a comment

Your email address will not be published. Required fields are marked *

One thought on “BankCEX Customer care Contacts”