BaseFEX Customer care Contacts

BaseFEX is a cryptocurrency derivative exchange.

How to Contact BaseFEX Exchange Customer Support/Phone Number?

Customer Care phone: N/A
Email: [email protected]

BaseFEX registered office address

Hong Kong, China.

About BaseFEX Exchange

Founded: 2018

Founder: Jesse Wu

Basefex’s mission is to uphold the original crypto spirits and make the world a better place by helping everyone trade more and trade better. Basefex was founded in 2018 by a group of cryptocurrency traders and idealists who are not satisfied with the status quo and the way the incumbents do business. Today, Basefex provides traders across the globe with not only phenomenal liquidity but also top-notch security and innovative products. Basefex believes that the faster the market gets back to its original crypto spirits, the better.

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BaseFEX is rewriting the rules of crypto trading and putting your needs first. They offer the world’s lowest trading fees, highest verified security, 24/7 live support and up to 100x leverage – all without any KYC.


1. Highest Verified Security

  • Rated A+ in Mozilla’s Observatory test.
  • Only four out of 400 exchanges achieved an A+ rating.

2. 24/7 Live Support

  • They are on hand, day and night, for all our customers.
  • Not just for high-rollers and institutions.

3. Competitive Trading Fees

  • Competitive trading fees in the industry and zero fees on deposits and withdrawals.

4. 100x Leverage

  • Perpetuals contracts for BTC, ETH, XRP, BCH, LTC, EOS, and BNB, with margin trading at up to 100x leverage

BaseFEX Features

  • Fair and Square
  • No Overload
  • 100% Cold Storage
  • Comprehensive API
  • Integrity Above All
  • No KYC Ever
  • Stablecoins Settlement
  • Mobile Apps

Click here to know the Trading fees

Top Traders of Cryptocurrencies in BaseFEX Exchange


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Download BaseFEX app

BaseFEX app on Google play

BaseFEX app on Apple App Store


1. How can I deposit?

  • Go to the Deposit page under the Account tab, and you will get a multi-signature address to deposit your Bitcoin or USDT.
  • Then the funds will be credited to your account after one confirmation.

2. When does BaseFEX handle the withdrawals?

  • The cutoff time for Bitcoin or USDT withdrawals is at 7:00 UTC+00 every day.
  • Your Bitcoin or USDT will be sent to your address shortly after this time.

3. What kind of wallet does BaseFEX use?

  • BaseFEX stores all Bitcoin or USDT in a cold multi-signature wallet.

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