Bilaxy Customer Care Contacts

Bilaxy is a centralized cryptocurrency exchange.

How to Contact Bilaxy Exchange Customer Support/Phone Number?

Customer Care phone: N/A
Email: [email protected]

Bilaxy registered office address


About Bilaxy Exchange

Founded: Apr 2018

Founder: N/A

Bilaxy exchange is a centralized exchange registered in the Republic of Seychelles and launched in early 2018, Bilaxy exchange claims to have hundreds of thousands of traders from more than 80 countries all over the world. Bilaxy places a strong focus on liquidity for new tokens for global crypto traders. With 150+ crypto pairs, Bilaxy aims to establish a leading global trading platform that provides a broad range of trading products and services for global traders with a focus on transparency, reliability, quality execution, and client services.

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Click here to know the Deposit and Withdrawl Fee

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Top 46 Traders of Cryptocurrencies in Bilaxy Exchange

Polygon Ethereum
Bitcoin UnFederalRes
Ethereum Arweave
Solana Metal
Telcoin Reserve Righ
Binance Coin Unifty
DODO Phala Network
Cosmos UniCrypt
Litecoin Axie Infinity
bAlpha Akita Inu
Doge Killer YooShi
Polkadot Basic Attention
ROCKI Enigma
THORChain Holo
SKALE Network
Chainlink Sora
OMG Network Fundamenta
SushiSwap Uniswap
Terra Virtua Kolect Curate
Aave Poolz Finance

Click here to know more coins


1. How to view Trade history/Open orders, How to cancel open orders?

  • Please go to the trading page and check “Open orders”, “Order History” at the bottom of the page, click”More” to check more records.


  • Please click”Orders” on the top bar of Bilaxy website, select”Order History” to go next page, You could check all your open order or traded order/trading history, OR you could also cancel open orders on this page as per your needs

2. Could I withdraw without KYC, or what is the withdrawal limits for different KYC?

  • Withdrawal is not allowed without KYC. For withdrawal, at least KYC1 is needed and it’s simple, for more about KYC and withdrawal limits based on KYC, pls refer to KYC FAQs.

3. How long does withdrawal will take?

  • Normally, it will take 5 mins to 1 hour for withdrawal approval. If your withdrawal isn’t approved after 1 hour, you could submit a ticket to check.

4. How to withdraw mainnet coins (EXC/PAL/ META/PCH)?

If you hold Eximchain(EXC), Policypal(PAL), Metadium(meta),Pop chain(PCH) on Bilaxy, you could apply withdrawal-like before, and pls also note as below:

  • Please add your mainnet coin receiving address when you add the withdrawal address since we will send you mainnet coin.
  • We will send you an email to double confirm with you about the address, pls check the email and confirm by reply.
  • After confirmation, we will send you mainnet coin accordingly, normally it will take some hours, will try to send to you within 24hrs, pls wait patiently.

Note:  For Popchain(PCH) Withdrawal, Please add the withdraw address starting with “P”.

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