Customer care Contacts is a centralized derivative exchange based in Seychelles.

How to Contact Exchange Customer Support/Phone Number?

Customer Care phone: N/A
Email: [email protected]
Website: Exchange registered office address

Seychelles, Singapore.

About Exchange

Founded: 2020

Company: Crypto Exchange is a secure and high-performance derivative exchange launched by Matrixport, an integrated financial services firm and a household name in crypto. is incorporated in Seychelles. Established in February 2019, Matrixport was a spinoff from Bitmain Technologies, the world’s largest cryptocurrency mining equipment producer, and is backed by a league of top tier investors such as Jihan Wu, John Ge, Standard Crypto, IDG Capital, Lightspeed Venture Partners, Polychain, Dragonfly Capital, and Paradigm. was built with institutional-grade security and risk management features to ensure a superior trading experience leveraging best-in-class liquidity.

Click here to Log in. Exchange Features

Top Performance is built on top of a state-of-the-art 10,000 TPS matching engine with less than 50 ms round trip latency.

200BTC in the Insurance Fund on Day One

The Insurance Fund already has 200 BTC upon its launch (one of the largest among new exchanges) to mitigate socialized losses, better protecting your investment.

Click here to know the Trading Fees

Leading High-Performance Crypto Derivatives Exchange


Top liquidity provided globally by tier-one market makers.

50x Leverage

Up to 50x leverage with futures and 10x with options


Safeguarded by the cutting-edge custodian infrastructure of Cactus Custody for our global user base.

User Protection

Leading insurance funds and incremental liquidation mechanism.

Security provides institutional-grade security safeguarded by Cactus Custody (a Qualified Custodian).


1. How do I deposit and withdraw?

  • You may deposit and withdraw funds here (
  • To make a deposit, the deposit address (also can be shown as a QR code) will be displayed as the link above. Please double check to make sure the deposit address is correct, takes no responsibility for deposit that arrives at an incorrect address.
  • To withdraw the fund, please input the designated address.  Please make sure to use the correct BTC address, takes no responsibility for funds sent to incorrect addresses.

2. Is there a minimum deposit/withdrawal amount?

  • 0.0005 BTC or 0.0005 ETH is the minimum deposit amount; and
  • 0.001 BTC or 0.05 ETH is the minimum withdrawal amount.

3. What is the Deposit & Withdrawal Fee?

  • Deposit: Free of charge
  • Withdrawal: cost of withdrawal is 0.0005 BTC or 0.0005 ETH per withdrawal to outside addresses other than and Matrixport.  The withdrawal fee may adjust depending on the Bitcoin network state.
  • Withdrawal to another or Matrixport address is instant and free.

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