Bitstamp Customer care Contacts

Bitstamp is the world’s longest-standing crypto exchange. Low fees, reliable service, and simple setup.

How to Contact Bitstamp Exchange Customer Support/Phone Number?

Customer Care phone: +44 20 3868 9628, +1 800 712 5702, +352 20 88 10 96
Email: [email protected], [email protected], [email protected]

Bitstamp registered office address

Bitstamp Ltd, 5 New Street Square, London EC4A 3TW, United Kingdom.

About Bitstamp Exchange

CEO: Julian Sawyer (22 Oct 2020–)

Founded: 2011

Chairperson: Hendrik Ghys

Bitstamp is a bitcoin exchange based in Luxembourg. It allows trading between fiat currency, bitcoin, and other cryptocurrencies. It allows USD, EUR, GBP, bitcoin, XRP, ethereum, litecoin, bitcoin cash, XLM, Link, OMG Network, USD Coin, or PAX deposits and withdrawals.

Click here to Log in.

3 Steps to Register


Choose the right account type and verify your identity.


Use your debit or credit card or a range of global bank deposit methods.


Buy, sell and transfer leading cryptocurrencies.

Click here to Get Started.


Ease of Trading

  • Intuitive interface
  • Instant deposit options
  • Cash-out directly to your bank account

Institutional-grade Security

  • 98% of assets stored safely offline
  • Highly encrypted personal data
  • Whitelisting and transaction confirmations

Proven Reliability

  • Exchanging bitcoin since 2011
  • 24/7 dedicated support
  • Industry-leading uptime

Know the Market Prices here

Advanced trading tools

Professional Access, Non-Stop Availability

They provide premium access to crypto trading for both individuals and institutions through high liquidity, reliable order execution, and constant uptime.

A Range Of Powerful Apis

Set up your own trading interface or deploy your algorithmic strategy with our high-performance FIX and HTTP APIs. Connect to our WebSocket for real-time data streaming.

Constant Support

Premium 24/7 support available to all customers worldwide by phone or email. Dedicated account managers for partners.

Click here to know the fee schedule

Top 50 Traders of Cryptocurrencies in Bitstamp Exchange

Bitcoin Stellar Bitcoin Cash
Ethereum 0x XRP
Bitcoin USD Coin Ethereum
XRP Kyber Network Crystal Legacy Stellar
XRP Ethereum Chainlink
Litecoin Bitcoin Cash Bitcoin
Ethereum Maker Litecoin
Ethereum Chainlink OMG Network
XRP Litecoin Maker
Bitcoin Cash USD Coin OMG Network
Chainlink Aave Kyber Network Crystal Legacy
Bitcoin Cash 0x UMA
Litecoin Chainlink OMG Network
Bitcoin Aave Stellar
Stellar Basic Attention Token UMA
Dai Paxos Standard

Click here to know more coins.

Download Bitstamp app

Bitstamp app on Google play

Bitstamp app on Apple App Store


1. How to buy cryptocurrency?

  • Open a free account at
  • Deposit your funds to your Bitstamp account.
  • Choose your preferred trading pair and how much you wish to spend, then place an order.
  • Confirm order and click “Buy”.

2. How do I deposit via bank transfer?

  • Log in to your Bitstamp account.
  • Go to Deposit.
  • Choose Bank Transfer in the menu on the left.
  • Select the currency you want to deposit and the balance you would like to credit it to (if the balance differs from the deposited currency, the funds will be converted).
  • Click Deposit.
  • Our bank details and your personal message number will appear – make a transfer from your bank and make sure you write your personal message number as the transfer reference.

3. Where is my deposit?

  • They are on the lookout for your deposit and will process it as soon as possible, once it arrives at Bitstamp:
  1. An international bank wire transfer typically takes 2 – 5 business days.
  2. A SEPA transfer usually takes 1 – 3 business days.

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