BTCBOX Customer Care Contacts

BTCBOX is a crypto-asset exchange registered by the Financial Services Agency.

How to Contact BTCBOX Exchange Customer Support/Phone Number?

Customer Care phone: 03-6264-4993
Email: [email protected]

BTCBOX registered office address

BRICK GATE Kayabacho 5th floor Nihonbashi Kayabacho, Chuo-ku, Tokyo

About BTCBOX Exchange

Founded: March 6, 2014

Founder: Harutoshi Tsuji

BTCBOX is officially registered at Japan’s Financial Services Agency, and we currently are the longest continued cryptocurrency exchange for order book trading of Bitcoin in Japan. Since our service started in April 2014, we have not had one leakage or accident in 5 years, and our sales points are due to a high-security level. The coins currently accepted for trade at our company are Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), and LiteCoin (LTC).


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1. Speedy trading is possible

  • Achieves
  • high liquidity with a high-performance matching engine

2. Thorough support for sales transactions

  • Kind customer support
  • Speedy problem solving

3. Advanced security

  • SSL server certification
  • Continue stable operation with a robust system

4. Strict management of assets

Click here to know the Deposit and Withdrawl Fee

Buy Bitcoin Here

Top  Traders of Cryptocurrencies in BTCBOX Exchange

  • Bitcoin

Click here to know more coins

Download BTCBOXapp

BTCBOX app on Google play

BTCBOX app on Apple App Store


1. What security measures do you have for your trading system?

  • The trading server is monitored 24 hours a day by the system, and the engineer responds urgently by an alarm.

2. Are there any restrictions on deposits and withdrawals of the Japanese Yen?

  • Japanese Yen can be deposited from 1 Yen.
  • If the withdrawal amount exceeds 30 million yen a day, we will verify your identity again.
  • If the amount is large, it may take some time to process the withdrawal.

3. What is a phishing scam?

  • Phishing is a scam that creates a fake site that looks a lot like a real site, asks you to enter your e-mail address, password, etc., and illegally obtains information.

4. What is a limit order?

  • A limit order is a purchase method in which an order is placed by specifying the price and quantity. The order will not be completed unless the price is less than the specified amount. A transaction is completed when it matches with other buy or sell orders.


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