Cathay Pacific Airway customer service Phone / Email

Cathay Pacific Airways Ltd., more widely known as Cathay Pacific, is the flag carrier of Hong Kong, with its head office and main hub located in Hong Kong.

? to Contact Cathay Pacific Airways Customer Support/Phone Number

Customer Care phone
India Passenger Toll-free Number: 0008004405008
World wide Toll-free Number: Green/ Silver/ Gold: +800 2747-5500, Diamond: +800 2747-3888
Email: N/A

Cathay Pacific Airways Registered office address

Cathay Pacific City, 8 Scenic Road, Hong Kong International Airport, Lantau, Hong Kong

Working Hours:

India Reservations Operating Hours: Monday to Saturday: 0930–1730 (Lunchtime: 1300-1345)

Sunday & Public holiday: Closed

World wide Operating Hours: 24 hours a day, 7 days a week

About Cathay Pacific Airways

In 1946, Roy Farrell and Sydney de Kantzow – two ex-Air Force pilots known for flying ‘The Hump’ over the Himalayas-had the idea to fly much-needed goods from Australia into post-war China. From there came Cathay Pacific, an airline fuelled by its founders’ passion for flying and love of the region.

In fact, our very name originates from Roy Farrell’s sense of ambition – that the new airline would one day cross the vast Pacific Ocean from China. This progressive thinking and optimism for the future were proven right less than thirty years later with our first transpacific flight.

Aircraft and fleet of Cathay Pacific

Boeing 777 Passenger capacity

Fleet Varients
777-300(77H) 777-300(77K) 777-300(77A) 777-300(77P)
Classes First: 6 (flatbed) First: 6 (flatbed)
Business: 53 (flatbed) Business: 40 (flatbed) Business: 53 (flatbed) Business: 42
Premium Economy: 34 Premium Economy: 32 Premium Economy: 34
Economy: 182 Economy: 296 Economy: 201 Economy: 396
Total Passengers: 275 Total Passengers: 368 Total Passengers: 294 Total Passengers: 438

Airbus A350 Passenger capacity

Fleet Varients
A350-900 A350-1000
Classes Business: 38 (flatbed) Business: 46 (flatbed)
Premium Economy: 28 Premium Economy: 32
Economy: 214 Economy: 256
Total Passengers: 280 Total Passengers: 334

Airbus A330
Passenger capacity

Fleet Varients
A330-300(33K) A330-300(33E) A330-300(33J) A330-300(33P)
Classes Business: 39 (flatbed) Business: 39 (flatbed) Business: 28 (flatbed) Business: 24
Premium Economy: 21
Economy: 191 Economy: 223 Economy: 265 Economy: 293
Total Passengers: 251 Total Passengers: 262 Total Passengers: 293 Total Passengers: 317

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Cathay Pacific Airway Overview

  • Cathay Pacific Airways is Hong Kong’s flag carrier, offering passenger and cargo services to around 200 cities in Asia, Europe, North America, Africa, and Australia.
  • It has a workforce of around 23,000. The company was established in 1946 by Roy Farrell, an American, and Sydney de Kantzow, an Australian.

Frequently Asked Questions(FAQs)

1. How many tickets can I book online?

  • You can book a maximum of 9 seats (adults and children included).

2. Can I select seats on your seat map if I am flying on a codeshare flight?

  • You can only select seats, if eligible by booking class or Membership tier.

3. How do I get a receipt for my booking?

  • For passengers who would like a receipt for their transaction, please contact our Global Contact Centres, or your local Reservations Office.

4. Can I request an air ticket re-issuance if a ticket is issued by another airline company?

  • Yes. If an air ticket is not issued by Cathay Pacific, on top of any charge due, a service fee of HKD300 per person per ticket for each transaction will be charged.

5. How can I collect my SNCF train coupon?

  • You can exchange your air ticket for the SNCF train coupon at TGV Air Desk on SNCF TGV Station Level 2 before boarding the train.
  • Remember to punch your train ticket at the ticket punch machine before entering the platform, and check in 20 minutes prior to train departure.

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