Coincheck Customer Care Contacts

Coincheck operates a bitcoin and cryptocurrency exchange in Japan.

How to Contact Coincheck Exchange Customer Support/Phone Number?

Customer Care phone: +03-4540-23
Email:[email protected]

Coincheck registered office address

Shibuya Shinminkuchi Building 3rd Floor

Shibuya Shinjuku 3-28-13 Shibuya-ku

Tokyo, 150-0002


About Coincheck Exchange

Founded: August 2012

Founder: Koichiro Wada, Yusuke Otsuka

Also Known: ResuPress, inc

Coincheck is the seventeenth-largest cryptocurrency exchange in the world, based on traffic, liquidity, trading volumes, and confidence in the legitimacy of trading volumes reported. Coincheck partnered with SEKAI to support Chinese, Hong Kong, and Taiwan investors to buy Japanese real estate with bitcoin.


Click here to Log in


Cold Wallet

Customer assets are secured offline, providing top-level security.

System security

We’ve confirmed the security and efficiency of our systems with multiple information security firms from around the world.

Click here to know the Deposit and Withdrawl Fee

Two-Factor Authentication

Coincheck requires users to perform Two-Factor Authentication during login, helping you protect your account from malicious third parties with both a password and your phone.

Coincheck Lending

It is a cryptocurrency lending service where a user can lend cryptocurrency for a certain period to Coincheck by agreeing on the loan contract agreement. Upon expiration or termination of the agreement, Coincheck will return cryptocurrency with an annual % rate on top of it.

Buy Bitcoin Here

Top Traders of Cryptocurrencies in Coincheck Exchange

  • Bitcoin

Download Coincheck app

Coincheck app on Google play

Coincheck app on Apple App Store


1.Please tell me about the fees incurred

        With Coincheck NFT (β), a fee will be charged at the time of warehousing and delivery.
        Gas charges (network fees), variable fees, etc. will be incurred as follows, so please check.

        Upon receipt: The gas bill is generated
        exhibitor at the time: Gas bills, including free
        at the time of purchase: Gas bills, including free 
        sale commission: 10 percent of the sale price occurs
        when goods issue: (0.01 ~ 0.16ETH according to the network situation) change fee

 ※ commission details For more information, please refer to the following page (the current variable fee is also described)

2.Can I use NFT trading with the Coincheck app?

You can use it with the Coincheck app (Android).
       When accessed from the app, it can be operated via WebView.

        /* The Coincheck app (iOS) will be supported in the future./

       Note that the Coincheck app cannot be used for warehousing only because MetaMask cannot be linked.
       Also, on smartphones (iOS / Android), warehousing is not possible even from a mobile browser.

        Therefore, please use the browser from your PC when warehousing.

3.Can I apply for a withdrawal on Saturdays and Sundays?

You can.
However, you can apply, but as mentioned above, the procedure will be on the bank business day, so even if you apply for a withdrawal on Saturday and Sunday, the procedure will be carried out on the next business day.

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