Compass Card Canada Customer Care Phone number, How to buy, register, top up, Check the balance online?

Compass Card Canada Customer Care Phone number, Address, Email, Opening Hours, Website, Check Balance, Recharge & Refund Details and Social Media

Compass is the reloadable fare card that works everywhere on transit in Metro Vancouver. Simply load fare products onto a card, and travel with ease.

How to Contact Compass Card Canada Customer Care Support/Phone Number?

Customer Care phone: 6043982042

Compass Card Registered Office Address

Head Quarters: Vancouver ,Canada

About Compass Card

Location: Lower Mainland

Currency: Canadian dollar

Usage: Bus, Canada Line – SkyTrain, SeaBus, West Coast Express

Compass Cards are convenient, reloadable fare cards that can be used when taking transit within Metro Vancouver. Compass Cards can be loaded with Stored Value, or with prepaid passes

Compass Card Features

  • Tap your card on the reader when entering buses, HandyDART, and at the gates when entering and exiting
  • SkyTrain stations or SeaBus terminals.
  • The fare is automatically deducted from the stored value on your card.
  • Monthly Pass and DayPass riders tap in to validate their prepaid journey.

How to Register  a new Compass Card in

How to  create a new Compass account for Compass Card Canada?

Keep your Compass card in hand before creating an account.

  • Once you purchase the card and if you want to register, visit
  • Enter the 20 digit number located on the backside of the card
  • Enter the 3 digit security code which is also on the backside of the card
  • You can give your card with any name you want which is optional.

Compass Card Sign in

How to Buy / Purchase a Compass Card?

You can buy and top-up your Compass card:

  • Compass Vending Machine (CVMs) (Concession cards not available through CVMs)
  • Select London Drugs locations
  • By calling 604.398.2042
  • TransLink Customer Service Centre: Waterfront Station

Compass Vending Machines (CVMs): CVMs are located at all SkyTrain, SeaBus and WCE stations, Horseshoe Bay and Tsawwassen Ferry terminals. Please note that Concession Compass Cards can’t be purchased at Compass Vending Machines.

Compass Retailers: Selected Retail locations noted sell Adult and Concession Compass Cards.

Select your Compass card

How to purchase/buy Compass Card through Compass Vending Machines (CVMs)?

  • Visit the nearest vending machine
  • Select the option “Buy Compass Card”
  • Select the type
  • Add the stored value to your card
  • Make the payment by cash / card to complete the process.

How to purchase/buy Compass Card Online?

  1. Visit
  2. Select your card type whether you want an adult / concession
  3. You can give your card with any name you want which is optional.
  4. You can have the option to add a pass to your card (Bus, SkyTrain/SeaBus/West Coast Express (WCE) Passes)
  5. You can have the option to add a stored value to your card ($5/10/20/40/50/100)

How to check the balance/load of Compass Card Canada online?

  1. Visit
  2. Enter the Compass card number
  3. Enter the Security code
  4. Login to check the Compass card balance/load

Buy/Purchase Compass Card Canada: How / Where to buy through retailer / Compass Vending Machines (CVMs)?

Check the procedure to buy Compass Cards / Tickets in Canada

Customers can buy

  • Online,
  • Compass Retailers,
  • SkyTrain and West Coast Express stations,
  • SeaBus terminals,
  • Tsawwassen and Horseshoe Bay ferry terminals, and
  • Selected Vancouver London Drugs stores.

How to get the refund from Compass Card Canada?

  • Requests for refunds can be made the following ways:
  • By phone 604-398-2042.
  • TransLink Customer Service Centre at Waterfront
  • By mail
  • Online

Procedure through mail

  1. Download the Refund request form
  2. Enter the name, address, phone and email address
  3. Enter the Compass card number
  4. Select the refund reason
  5. After complete the refund form and send to:

 Compass Customer Service, PO Box 2212 STN Terminal, Vancouver, BC V6B 3W2

Email: [email protected]


List of Travel Cards WorldWide

View the List of Travel Cards in World Wide Address, Phone Number, Email and Website through the above link.

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