Cotton On customer service Phone / Email

In 1991 Cotton On opened the first store in Geelong, Australia. Since they took spirit to the globe, expanding to 1400 stores, 7 brands, and 20 countries.

? to Contact Cotton On Customer Support/Phone Number

Customer Care phone: +613 5277 7000
Email: [email protected]

Cotton On Registered office address

14 Shepherd Court, North Geelong, VIC 3215 Australia

Cotton On Overview

  • Primarily, Cotton On operates as a ‘design to retail’ business allowing huge flexibility over the design and timing of product released to the retail outlets.
  • Our mission is to become the most innovative and responsive brand within our market without compromising the values that have made us what we are today.

Cotton On Brands

Contact Cotton On support on Social Media (Just click)

About Cotton On

Cotton On Group is Australia’s largest global retailer, known for its fashion clothing and stationery brands. It has over 1,500 stores in 18 countries and employs 22,000 workers globally. It currently operates eight brands; Cotton On, Cotton On Body, Cotton On Kids, Rubi, Typo, Cotton On LOST, Factorie and Supré.

Frequently Asked Questions(FAQs)

1. Can I change or update my online order?

  • We work to get your order to you as quickly as possible, so once your order is placed we aren’t able to make any changes to the details of the order.

2. My order hasn’t arrived yet, what should I do?

  • Postal orders If your order hasn’t yet arrived the first step would be to check the tracking details for your order.

3. How do I unsubscribe from marketing emails?

  • You can change your subscription to our emails at any time. Click the ‘Unsubscribe’ or ‘Update Profile’ links at the bottom of one of our emails.

4. Change of Mind Returns Policy

  • “Change of mind” includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don’t fit the way that you would like or unwanted gifts.

5. I already have a shopping account, does that mean I am already a Perks member?

  • No, if you have signed up for a shopping account you won’t automatically be a Perks member. You may have one or the other and they aren’t necessarily linked. If you aren’t sure, you can try signing.

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