DEWA (Dubai Electricity and Water Authority) Customer Care

DEWA is a public service infrastructure company that was founded on 1 January 1992 by Sheikh Maktoum bin Rashid Al Maktoum.

How to Contact DEWA Customer Support/Phone Number?

Customer care Phone number : +971-4-601-9999
In case of an Electricity / Water Technical incident, please use Smart Response or call us on 991 or +971-4-322-9999  round the clock.
DEWA UAE WhatsApp number: +971-4-601-9999
Email: [email protected](general) / [email protected] (Technical query)

Office hours:  8:00 am to 2:00 pm

DEWA UAE registered office address

Our head office is located near the Wafi Mall in Dubai.

Mail Address
Our mailing address:
Dubai Electricity And Water Authority
P.O. Box 564 – Dubai – U.A.E

DEWA UAE Overview

  • The objective of DEWA is to provide adequate and reliable supply of water and electricity.
  • Serves across the United Arab Emirates (UAE).
  • Founded: 1992

How to pay bills?

You can pay bills here

Contact DEWA UAE support on Social Media (click on the icons)


Download DEWA app

About DEWA

DEWA provides you with electricity and water according to the highest standards of quality, availability and reliability.

Services provided to Consumers:

  • Bill Payment.
  • Activation of electricity/water.
  • Purchase of Demineralized/Distilled Water.
  • Smart Response of any issue.

Services provided to Builders:

  • Building No objection certificate-Electrcity/Water.
  • Electricity Connections.
  • Infrastructure Projects No Objection Certificate.
  • Technical support.

Services Provided to Suppliers:

  • Register New Vendor.
  • Open Tender.
  • Procurement.
  • RFx and Auction.
  • Purchase Order Collaboration.
  • View Open Purchase Order.

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