Direct Express USA Customer Care Phone number, Address, Email

Direct Express USA Customer Care Phone number, Address, Email, Website, App and Social Media

The Direct Express card is a safer, more convenient way to receive federal benefits.

How to Contact Direct Express Customer Support/Phone Number?

Customer Service: 1-888-741-1115
Email: N/A

Direct Express Registered Office Address

Headquarters: San Antonio, Texas, United States

About Direct Express

Founder: Terry Harris

The Direct Express card is a prepaid debit card option for federal benefit recipients to receive their benefits electronically. With the Direct Express® card, your federal benefit payment is automatically deposited directly into your card account each month on your payment day.

Direct Express Service Charge

Services Servies Charge
ATM cash withdrawal in U.S. including the District Columbia, Guam, Puerto Rico, and U.S. Virgin Islands $0.85 each withdrawal
Direct Express Cash Access $0.85 per transaction
Monthly paper statement mailed to you $0.75 each month
Funds transfer to a personal U.S. bank account $1.50 each time
Card replacement $4.00 after one (1) free each year
Expedited delivery of replacement card $13.50 each time
ATM cash withdrawal outside of the U.S. – Surcharge by ATM owner may apply $3.00 plus 3% of amount withdrawn
Purchase at merchant locations outside of the U.S. 3% of purchase amount

Direct Express Card Contact Details

Card Enrollment Center: 1-800-333-1795

Hearing impaired: 1-866-569-0447

International: 1-765-778-6290

Find a Nearest ATM in Direct Express

View the find a nearest ATM in Direct Express through above Link.

Contact Direct Express on Social Media

Download Direct Express app from Google Play Store, Android / Apple Play store, ios

Direct Express App on Google Play

Direct Express App on Apple App Store


1.What is the Direct Express® card?

The Direct Express® card is a prepaid debit card offered to federal benefit recipients who receive their benefits electronically. The debit card offers the convenience and security of using electronic transactions to spend and access your money rather than using cash for purchases. You do not need to have a bank account to sign up for the card. There is no credit check or minimum balance requirement.

2.What are the benefits of the Direct Express® card?

The Direct Express® card gives you the advantages of direct deposit even if you don’t have a bank account.

  • It’s Safe: No need to carry large amounts of cash and no risk of lost or stolen checks.
  • It’s Easy: Your money is automatically deposited to your card account on payment day each month. You won’t have to wait for the mail to arrive.
  • It’s Convenient: You can make purchases anywhere Debit MasterCard® is accepted and get cash back at retail locations, banks and credit unions, and ATMs throughout the world.

3. How is the Direct Express® debit card different from a credit card?

You can only use your Direct Express® debit card if you have money in your account. The full amount of your purchase is debited from your card account at the time of the purchase or very soon thereafter. The Direct Express® card does not provide a line of credit. With a credit card, you use a card to borrow money to make purchases and pay back the credit card company in part or in full every month.

4.How do I activate my Direct Express® card?

When you receive your Direct Express® card in the mail, call the Direct Express® card Customer Service Department number listed on the back of your card to activate your card.

5.How do I get cash at an ATM with my card?

When using your card at an ATM, insert the debit card and enter your PIN. Choose either the checking or savings button on the ATM. Select “Cash Withdrawal.” Enter the amount of cash needed and press “Enter.” Don’t forget to take your card and receipt.

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