El Palacio de Hierro customer care Phone/Email

El Palacio de Hierro is a department and boutique store chain founded in 1850. Headquartered in Mexico City, the company operates as a subsidiary of Grupo Palacio de Hierro SAB de CV.

How to Contact El Palacio de Hierro Customer Support/Phone Number?

Customer Care phone: 5229-3154/3185, 01800-907-5300
Email: [email protected]
Website: https://www.elpalaciodehierro.com/

El Palacio de Hierro registered office address

Durango No. 230, Colonia Roma Norte, Mexico City, DF 06700, Mexico

El Palacio de Hierro Overview

  • Popular for its luxury shopping experience, El Palacio de Hierro’s flagship store in Polanco is in fact said to be the largest department store in Latin America.
  • Other locations where El Palacio stores can be located include Centro, Coyoacan, Durango, Guadalajara, Interlomas, Monterrey, Perisur, Polanco, Puebla, Queretaro, Santa Fe, Satelite and Villahermosa.
  • Founded: 1850

How to find El Palacio de Hierro?

You can check here

Contact El Palacio de Hierro support on Social Media (click on the icons)


Download El Palacio de Hierro app

El Palacio de Hierro App on Apple App Store

About El Palacio de Hierro

Products you can shop online include shirts, tshirts, trousers, jeans, coats, jewelry, hats, cosmetics, perfume, footwear, children’s clothing, travel goods, furniture, toys, smartphones, televisions and electronics. Adidas, Aldo, Calvin Klein, Dell, Electrolux, Guess, Lacoste, LG, Philips, Samsonite, Sony and Whirlpool are some of the brands you will find on the website.

El Palacio de Hierro Frequently Asked Questions(FAQs)


  • You can buy El Palacio de Hierro products from the site or by phone, and receive them at home, or send them as a gift to your family and friends.
  • Know and enjoy the presales and promotions. If you are a Palacio cardholder, you can manage your account and pay your card virtually.
  • From the website you can subscribe to our Newsletters to receive in your e-mail the most current information on trends, fashion and special promotions.
  • Know our Philosophy and History, our Special Services, location of stores, Job Bank and Financial Environment.


  • Report your card for theft or loss.
  • Check your balance.
  • Receive your electronic statement.
  • Request your Palace Card.
  • Get information about your contract.
  • For some of these services you need to have your PIN.

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