Fidelity Life Assurance Company Customer Care Contacts in New Zealand

Fidelity Life is the largest New Zealand-owned and operated life insurer.

How to Contact Fidelity Life Assurance Customer Support/Phone Number?

Customer Care phone: 0800 88 22 88, (from Abroad) +64 9 373 4914
Email: [email protected]

Fidelity Life Assurance registered office address

Fidelity House, 81 Carlton Gore Road, Newmarket, Auckland, 1023, New Zealand.

Working Hours: 8am – 5pm, Monday – Friday.

About Fidelity Life Assurance

Founded: 1973

Industries: Insurance

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Fidelity Life is the largest New Zealand-owned and operated life insurer and 2017, 2018, and 2019 ANZIIF New Zealand Life Insurance Company of the Year. They’ve paid more than $1.1 billion in claims since they were founded in 1973.

Their goal is to set their business up for a sustainable and successful future, with the customer at the centre of everything they do.

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Fidelity Life Assurance Products

For individuals

  • Life insurance
  • Income protection
  • Mortgage protection
  • Total and permanent disability cover
  • Survivors income cover
  • Trauma cover
  • Trauma multi cover

Business Insurance

  • Business expenses
  • Key person cover
  • Life insurance for business
  • Total permanent disability cover for business
  • Trauma cover for business

Rural Insurance

  • Rural key person
  • Key person for farmers

Group Insurance

  • Group insurance for employees
  • Group life cover
  • Group income protection
  • Group life and total and permanent disablement cover
  • Group trauma cover.

Fidelity Life Assurance Company Overview

  • Fidelity Life Assurance Company Ltd. provides insurance services.
  • The Company specializes in life insurance, personal protection, business insurance, savings, investment, and Kiwisaver.
  • Fidelity Life Assurance offers its services throughout New Zealand.


1. What’s the difference between a Policy owner and Life assured?

  • The Policy Owner is the person who holds the insurance contract with them and has the authority to make changes to the policy.  The Life assured is the person who is insured under the policy. Changes to the policy must be authorized in writing by all Policy owners.

2. What payment options are available?

  • Direct Debit – preferred method
  • Credit Card
  • Internet Banking

3. How do I make a complaint?

It’s really important to them that their customers are happy, and if you’re not they want to make it right. If things haven’t gone as you had hoped and you’d like to make a complaint, please visit their complaints page for details on what to do next.

4. What is a beneficiary and how do I change or add them?

The beneficiary is the person(s) who will receive the benefit payment, on any Life cover, as shown in your policy.

If you wish to change the beneficiary on your policy or add a beneficiary you simply need to complete a new Nominated beneficiary form.

You can send your completed form to:

  • Email – [email protected]
  • Post – Fidelity Life, PO Box 37 275, Parnell, Auckland 1151

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