Gateway Card USA Customer Care Phone number, Address, Email, Opening Hours, Website, Check Balance, Recharge & Refund Details and Social Media
USA Gateway Card Customer care Phone Number
Gateway Card USA is Metro’s new state-of-the-art smart card fare collection system. It’s a more convenient, secure way to collect fares.
How to Contact Gateway Card in USA Customer Support/Phone Number?
Customer Care phone: 314.982.1500 (MO), 618.274.1500 (IL)
Email: [email protected]
Website: https://mygatewaycard.com
Gateway Card registered office address
Saint Louis, MO, USA
About Gateway Card USA
Location: Saint Louis, MO, USA
Launched: 2018
Gateway is Metro’s new state-of-the-art smart card fare collection system. It’s a more convenient, secure way to collect fares. Instead of paper passes, Gateway will use plastic smart cards – Gateway Cards – with computer chips inside that store passes (like monthlies or weeklies) or cash value (up to $100) – including discount fares.
Gateway Card Benefits
- You can load your Gateway Card at ticket vending machines in all Metro Link stations, major Metro Transit Centers, or at the Metro Store downtown.
- If you register your Gateway Card, your balance is protected if it is lost or stolen.
- The Gateway Card stores your passes, cash value, transfers and discounts (for qualified customers).
- Gateway makes it possible for Metro to tailor routes and schedules to better meet customer needs.
- Through a “daily cap” function, you do not pay more than you would for a day pass, no matter how many times you ride in a day.
How to use the Gateway Card in USA?
- To ride Metrobus, hold your card on the Farebox until you hear a ‘ding!’
- When riding Metro Link, hold your card on the Ticket Validators; A green light will flash when your fare has been successfully collected.
- Validators are lined up to form PAID FARE ZONES you’ll pass through prior to reaching the platform.
- Metro Link fare enforcement officers use Handheld Readers to validate that your fare has been paid; present your Gateway Card when you’re asked for it.
How to buy Gateway card?
To buy your Gateway card:
- MetroStore: corner of 8th and Pine, located in downtown St. Louis.
- Metro Transit app.
Eligibility: Full Fare customer or Senior citizen
Download the Metro Transit App
Register your Gateway card
When you register your Gateway card online, you can:
- Top-up your card online and over the phone
- Set up auto top-up to always have travel credit on your card
- Protect the money loaded onto your card if it’s lost or stolen
- Check your balance and transaction history
- Request a refund or a balance transfer
- Receive SMS or email notifications (you can choose the type of notifications you receive)
- Check your expiry date.
How to Top-up your Gateway card?
You can top-up your card:
- MetroLink stations ticket vending machines
- Major Metro Transit Centers
How to top-up Gateway card through MetroLink ticket vending machines?
You can top-up through the vending machine also.
- Visit the nearest machine
- Touch “Reload” on the screen
- Keep your card at the machine
- Make the payment
- You can top-up your card
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