Hafilat Card is Abu Dhabi Government’s bus ticketing card system.
How to Contact Hafilat Card (Abu Dhabi Smart Card) Customer Support/Phone Number?
Customer Care phone: 800850
Email: N/A
Website: https://hafilat.darb.ae/
Hafilat Card (Abu Dhabi Smart Card) registered office address
Abu Dhabi, UAE.
About Hafilat Card (Abu Dhabi Smart Card)
Started: 2017
Owner: Department of Transport (DoT) in Abu Dhabi.
Get Smart in Transportation Payment System with Hafilat Card.
New Registration
Hafilat Cards types are as follows
- Contactless Smart Ticket CST (Temporary Use): It is free of charge and is valid 30 days from the date of purchase.
- Contactless Smart Card Anonymous CSC (Permanent Use): The cost is 10 AED and is valid for 5 years
- Contactless Smart Card Personalized CSC (Permanent Use): The cost is 10 AED and is valid for 5 years (to be launched in Q4 2016)
- Contactless Smart Card Senior Citizen CSC: The cost is 5 AED and is valid for 5 years
- Contactless Smart Card Special Needs/Disabled CSC: The cost is 5 AED and is valid for 5 years
- Contactless Smart Card Students: The cost (of the card only) is 5 AED and is valid for 5 years.
How to Recharge your Hafilat Card?
Where to Buy and Recharge it?
- Many Abu Dhabi Visitors and Expats asked for addresses of sale points of Hafilat Smart Card, actually, the card can also be bought from Vending/Recharge Machines installed throughout Abu Dhabi Bus Stations.
- Buy cards from Machines installed at Shopping Malls, Bus stations, Bus shelters (Specific), Sales Points.
- Buying from Ticket Offices: There are ticket offices in all major Bus Stations and they provide a wide range of services Such as the selling of hafilat cards, hafilat addons, you can also modify personal data of smart cards.
- If ever you want a card replacement if damage or loss or simply want to obtain card information.
How to pay Hafilat Card Fine?
Pay your Hafilat Fines here
Rates
Hafilat card rates divide into three types based on the vehicle type. 2 Dirham for City Bus. 2 dirham + 5 Fils / Km for region bus and for Intercity Bus cost 10 dirhams + 10 Fils / Km.
How to Use Hafilat Card?
- Users can use Halifat Card just like when they use Nol Card in Dubai.
- First thing, when you get on the bus, you must attach your Hafilat card to a machine near the bus door or check-in.
- The display screen will appear green if you had succeeded and will mark your card accepted.
- Secondly, When you get off the bus, you have to reattach your Hafilat Card to the same machine or check out.
- If you had succeeded, the display will turn green and the balance of your pulse will be displayed.
- Next step, do not forget to reattach your Hafilat Card when you get off the bus, otherwise, your pulse will keep on debited as the system consider that you keep on using the card.
- A red display is a sign that your card has expired or is invalid or you have insufficient pulses.
- If this happens, you cannot use the bus facility. For the short time tourists in Abu Dhabi or a maximum of 2 weeks, then Hafilat Temporary Card is a perfect choice.
- But if you are planning to stay in Abu Dhabi for more than two weeks, the Permanent Hafilat Card is the most suitable card for you.
It’s Simple and Handy
Through using this system, the DoT hopes to raise the level of satisfaction among public bus users and encourage the passengers to commit themselves to paying the public bus fares. The T-purse can be used when traveling on internal or external bus routes.
FAQ
1. What are Hafilat card Fares?
Hafilat types of fares are:
- T-Purse: it is valid in Abu Dhabi city and regional buses.
- Weekly pass: it is valid in Abu Dhabi city buses only.
- Monthly pass: it is valid in Abu Dhabi city buses only.
- Original destination: valid for the intercity services (not yet activated).
2. What are the documents required to apply for the Hafilat Senior Citizen Pass?
Required documents to apply for the Hafilat Senior Citizen Pass are:
- Valid UAE ID
- Copy of Resident Visa
- Copy of lease contract
3. Where is the T-Purse available?
- T-Purse is available in Ticket Office Machine counters, and all Ticket Vending Machines. Passengers can reload their T-Purse in all Banknote Reloader devices.
4. How can we validate the T-Purse?
- Passengers must swipe Hafilat card (punch in) while entering the bus and must swipe again (punch out) while exiting the bus. Failing to do this results in penalties.
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36 thoughts on “Hafilat Card (Abu Dhabi Smart Card) Customer care UAE”
Dear Hafilat I put my card on the machine to recharge,I put money and it started showing that put the card again.I tried to change my card all sides but it didn’t work until my money was taken and without loading it on my card. How do I recover my money?
Marian Nimalka Fernando of Hafilat Card No: 01-141155019404434 requests your kind support to activate the card as it was not working for bus service.
Not good system .
No body helping in Bus Station .
I have problem i charge now monthly Pass AD 80 AED . and i need change this 80 AED for in AD and out AD .
How come no body help me i don’t use 80AED in AD i use out AD .
Or i need back my money
Where is system ..
THX
Hafilat anonymous Permanent use expired with credit on it. No timely warning about this when swiped. They say it’s not refundable or transferable to a new one. This is robbery! Any consumer protection authority to report this abuse?
Dear today im recharge 20 dirham but not yet balance. My card number is 01-141129914410114
I recharged my card online by my ATM card but still I am waiting money is not transferred here in card so now what I do
Last I recharge 10 aed but not coming my card oder I’d no 1242954
Dear Hafilat I put my card on the machine to recharge 20 dr.,I put money and it is process but my money was taken and without loading it on my card. How do I recover my money? I have my receipt i try to contract but it taken long time my card no.
Please update card my hafilat card no. 01-1410795xxxx0 expiry 28/12/2022 balance 20AED
Thanks
Mohammad Arshad Imam
[email protected]
Dear Sir/Madam
Please activate my card, card serial no.01-141079534005130 it is expired. Because it is not updated yet. Activate as soon as possible.
Thanks
I lost my bus card yesterday. How can I block and get it back?
Please answer by email because my English is not good.
Hi Linh,
Please check “How to report the lost card and replace with the new card?”
Thanks,
support team.
01-141130707655786 not working in bus. I recharge online this morning and after 6 hours I put in the machine still have 7 but in online it’s only -0.80 . Kindly fix my card
I got the card from shabia bus station machine at musaffah. Card no. Is 01-141196702418990. I tried to use it 3 too 4 times but its not working. When i approch to the bus stationthey told me this card is for other bus. However when i bought the card, nothing was mention that this is only for double bus not the shabia bus sation. If the card is not useable in shabia musafah then why customer are getting this card. I paid total 40aed to buy the card but i cannot retun it or cannot get back my money. I hope this matter will take seriously and for passenger easiness it will be solved. During buying the card the guy sitting in the counter are saying that buy the card by machine. Now remaining one day and I cannot able to use the card. So loss of money. I hope and requeat to the team please take corrective action to aviod passenger facing issues
i have recharge my card 01-141129909696323 yesterday thru online aed 100 yet my card is not recrgae as its sayd within 2 hour my amount would be transfer. kindly fix the problem. order 2190649. plz email me for futher. waiting for soonest reply
i have recharge my card 01-141129908638356 yesterday thru online aed 20 yet my card is not recrgae as its sayd within 2 hour my amount would be transfer. kindly fix the problem. Transaction ID: 202322733656675. plz email me for futher. waiting for soonest reply [email protected]
My hafilat card got expired last April 17, 2023 . how can i use my remaining balance of Aed 35.
Hi Karen,
If your hafilat card is a personalized card, you can easily get the refund. Please check with Hafilat customer care
Thanks,
support team.
Hi. Good evening, I just want to complain about what happening today.. Because I recharged my bus card today but sad to say I didn’t get my change .. I recharged 10 aed for my bus card then I inserted 5aed first after that it’s showed that I need to pay again 5aed so I inserted again 50 aed it supposedly I will get my change but the machine said that I can’t get it the change. Pls visit the nearest ticketing terminal .. Is it possible that they can refund my money?? If incase I will go to the ticketing terminal..
Dear Hafilat Team and staff,
Good day. I would to complaint regarding my recharge this morning at Khalifa park machine , I reload of AED 100 at 4:35 am while waiting for my bus 160. The machine showing :To reload this card , please use the Ticket Vending Machine or visit any ticket sales office. Please take your card. But my AED 100 money did come out. So until my 100 AED is not appearing in my credit bus. Can u please recharge on my bus number – 01-141139152898167. I hope i can have my credit AED 100 on my bus card. Thank u
My Hafilat card is expire in June 2023
Now what can i do. How can extend my hafilat card.
i have recharged my card 01-141155023593762 date of 15/7/2023 at around 1655hrs thru online aed 20 yet my card is not recrgae as its said within 2 hour my amount would be transferred balance already detected from my account kindly fix the problem. order 2583201 please email me for futher. waiting for soonest reply
I reload 2 times online but still did not go through i load 15 today and 30 aed last night its more than 12 hrs but still my hafilat card is negative
I charged 20dhs two time in my card..still no come in my hafilal card..also 1 card in my extra i charged two time 1odhs.still not come also..
I purchased a card but it is not working
Hi, I recharged last night 40aed but until now I did not receive my load. My card number is 01-141201847766330.
My balance not pop up i put balance yesterday until now not coming
Dear yesterday im recharge 20 dirham but not yet balance. My card number is 01-14119670135xxxx
Transaction id 1693147816019
Last wednesday I had top up my hafilat card through my botim app an amount of Aed:45 dated 13/09/2023 Order number :131694593534203056, Card No:141130725xxxxxx. But the amount is not credited to my hafilat card but amount is debited from my ADCB bank account.
Sir i have loaded amount to through pay bay app 5 days ago. But still the amount did not upload
I’m a permanent Hafilat card holder (nos- 01-141130708174216). I was trying to renew my monthly unlimited card load through your machine near Carrefour, Al Rawdah Area this morning at 10:42 am.
I put in the card and touched the button for the Monthly Local pass which is 80dhs. I inserted 100dhs into the slot and the machine took it. Then suddenly it went offline and the machine restarted.
When it opened again, I immediately inquired if my payment was processed, but the balance is still 5dhs.
I need my money back as soon as possible.
Dear sir/Mam
hope you are doing well.
yesterday i do recharge to my hafilat card online but still the money is not recevied. Card No.
141193473852991.
I recharge my hafilat card online and sad to say that it’s already 4 days but still it’s not credited on my hafilat card the amount I recharge and pay online.
Please renew my card..
Card Serial Number
14110492684xxxx
Hi may card not working
My hafilat card are not working, the card have enough balance but the card autocratic not in work. I Will try many times, this new card i buy 3 months ago.this card i use Every Day.