Hutch Lanka customer service Phone / Email

HUTCH is one of the biggest mobile operators in Sri Lanka.

How to Contact Hutch Lanka Customer Support/Phone Number?

Customer Care phone: +94 (0) 788632632
Email: [email protected]

Hutch Lanka registered office address

234 Galle Rd, Colombo, Sri Lanka.

Working Hours: Monday – Friday: 8.30 a.m. – 6.00 p.m., Saturdays: 8.30 a.m. – 2.00 p.m.

About Hutch Lanka

Parent organization: CK Hutchison Holdings

CEO: Thirukumar Nadarasa (Dec 2012–)

Predecessors: CallLink; Etisalat (2018); Celltel (1989-2007)

Founded: 2004

HUTCH is one of the biggest mobile operators in Sri Lanka offering a range of innovative and great value products and services on an islandwide advanced 2G, 3G, and 4G. Sri Lanka’s native Hutchison Telecommunications Lanka (Pvt) Ltd. is the local subsidiary of Hong Kong-based CK Hutchison Holdings Limited. Hutch had acquired Etisalat Sri Lanka operations in late 2019 and now serves subscribers on both 078 & 072 prefixes with affordable 4G services.

Order a New sim Online

After You Receive Your Sim Follow These Steps

Transfer all your contacts from your old SIM to your phone

STEP 1: Dial *127# from your old SIM

STEP 2: Enter the 14 digit number from your new SIM.

STEP 3: Remove the old SIM and insert the new 4G SIM into your phone.


  1. Prepaid
  2. Postpaid

Buy New 4G Sim or convert your 2G/3G into 4G

Contact Hutch Lanka support on Social Media (click on the icons)

Download Hutch Lanka app

Hutch Lanka App on Google play

Hutch Lanka App on Apple App Store

Hutch Lanka Overview

  • Sri Lankan telecommunication service providers and the country’s third-largest mobile network operator.
  • Hutch Lanka offering Internet, Voice and SMS packages at the most affordable prices.


1. Will I be charged for downloading this app?

  • Yes, standard data charges apply.

2. When will I receive the Rs. 500 bonus and how long is it valid for?

  • You will receive your Rs. 500 Bonus immediately with a validation period of 10 days.

3. Will the 4G SIM have Island wide coverage?

  • With the 078 & 072 mergers, coverage has been enhanced in all districts.

4. Do you get different SIM sizes?

  • The 4G upgrade SIM is included with Standard, Micro, and Nano-SIM sizes.

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