Jumia Customer Care Phone/Email

Jumia Egypt is a leading ecommerce company in Egypt that began operations in 2012. The website boasts a catalog with more than 70,000 products spread across numerous categories.

How to Contact Jumia Customer Support/Phone Number?

Customer Care phone: 002 19586, 018881100
Email: [email protected]/[email protected]
Website: https://www.jumia.com.eg/

Jumia registered office address

272, 2nd Section, The City Center, New Cairo, Egypt.

Jumia Overview

  • Each month, the website is visited by more than 2 million visitors.
  • Jumia Egypt also has presence in 22 African countries, including Kenya, Nigeria, Tanzania, Uganda and Morocco.
  • Founded: 2012

How to find Jumia?

You can check here

Contact Jumia support on Social Media (click on the icons)


Download Jumia app

Jumia App on Google play

Jumia App on Apple App Store

About Jumia

Popular product categories on Jumia include apparel, shoes, watches, mobile phones, computers, tablets, televisions, cameras, projectors, home theater systems, furniture, cooking appliances, refrigerators, washers, AC, heaters, personal care products, baby products, car electronics/accessories, grocery, to name a few. One can also recharge phone and pay bills on the website.

Jumia Frequently Asked Questions(FAQs)

How do I place an order?

Shopping on Jumia is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ADD TO CART to add this product to your cart
  • Click on Cart in the top right corner

Register an account or Login into your existing account by entering your Email and password >> Enter your shipping/billing information, ensuring your address is complete and accurate >> Choose Delivery Method >> Door Delivery or Pickup Station >> Choose your preferred Payment Method >> Click on CONFIRM ORDER to complete your order.

Once your order is placed, we will either automatically confirm it, or we will call you for confirmation in case we need more details. (Please note that this confirmation is a mandatory step before we ship your order)

You can check the status of your order anytime by logging into your account and going to My order section and click on see details, to further track the status you can click on See status history

Need help placing an order? Call our Order Line – 15204. Operating Hours: Sun-Thu, 9am-6pm;

How can I track my order?

You can check the status of your order anytime by following the simple steps below:

  • Log in to your Jumia account
  • Click on My Account in the top right corner of the Jumia homepage (Your name will appear here if you’re logged in)
  • Click on Orders in the drop-down menu
  • Click on SEE DETAILS to the right of the item

We also send regular updates on the progress of your order via emails on your registered email id, App notifications/alerts on Jumia App and SMS’s. We recommend that you update your current phone number and check your registered email to get the latest updates on your order and also download the Jumia App on your mobile phone.

To know more click here.

How do I pay on Jumia?

You can choose from one of the available payment methods on Jumia, listed below.

  • Pay on Delivery (Pay via POS or JumiaPay Post on delivery)
  • JumiaPay
  • Credit/Debit Card
  • Voucher/Gift Card

You will be required to select your preffered payment option at checkout. To know more click here

Need help placing an order? Call our Order Line – 15204. Operating Hours: Sun-Thu, 9am-6pm;

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