Koinim Customer care Contacts

Koinim is the biggest online Bitcoin exchange platform and wallet for Turkish crypto enthusiasts.

How to Contact Koinim Exchange Customer Support/Phone Number?

Customer Care phone: N/A
Email: [email protected]
Website: https://koinim.com/

Koinim registered office address

Koinim Biliim A.S., Yapi Kredi Plaza C Blok No: 40-41, Besiktas, Istanbul, Turkey

About Koinim Exchange

Founded: 2013

Business: Digital Cryptocurrency

Koinim is a cryptocurrency exchange site from Turkey. Turkey has a surprisingly large number of cryptocurrency exchanges. As the website is in Turkish, and the only fiat currency available for deposit is the Turkish Lire (TRY), it might be difficult for US investors to trade on this exchange.

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Koinim Advantages

1. Company info provided 

  • The mere fact this exchange openly gives its address and name of the legal entity behind it gives some credibility.
  • While this is a very low bar, some players in the cryptocurrency space don’t even pass it.

2. Running since 2013

  • This may not sound as impressive as the advertisement of a Swiss wristwatch, but the world of crypto is very young.
  • Bitcoin was created in 2009, so a company starting in 2013 is a relatively early adopter.

3. TRY Bank transfers accepted 

  • The most obvious attraction of this exchange is that they are what we call an “entry-level” company.
  • The only supported currency is the Turkish Lira.
  • Nowadays a lot of people use instant payment methods, such as Credit Cards.

4. No deposit fee

  • This goes for both cryptocurrency transfers and bank ones.
  • Keep in mind, this does not mean your payment will be completely free – it only means Koinim will not charge you anything extra.
  • The mining fee (for blockchain transfers) and bank charges are a different story.

Click here to know the Trading fees

Top 6 Traders of Cryptocurrencies in Koinim Exchange

Dogecoin Ethereum
Litecoin Dash
Bitcoin Bitcoin Cash


1. I forgot my password. What should I do?

  • Click on the “Forget your password?” button in the access panel.
  • On the directed page, when you type your Koinim account e-mail and click the “Send” button, a link will be sent to your associated e-mail address to create a new password.
  • On the directed screen that opened by clicking the link, you should reset a new password.
  • Please do not share your new password for your account’s safety.
  • Check out their article, entitled How can I create a secure password? for more detailed information on creating a password.

2. How can I buy Bitcoin/Litecoin/Bitcoin Cash/Ethereum/Dogecoin/DASH?

  • After you log in to your Koinim account, you can place a buy order by choosing the crypto-currency you wish to buy on the “BUY/SELL” menu.
  • Once the buy order you placed matches the sell order from other user or users, your transaction occurs.
  • Check out What is ‘Open Order’? and How can I place a buy/sell order? titled articles for more detailed information.

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