MAX Exchange Customer care Contacts

MAX Exchange is a Taiwan’s Leading Crypto Exchange.

How to Contact MAX Exchange Customer Support/Phone Number?

Customer Care phone: 02-2722-1314
Email: [email protected]
Online Support: 12:00pm – 8:00pm, Mon. – Sun.

MAX Exchange registered office address

104, Section 1, Bade Road, Zhongzheng District, Taipei City, China.

Working Hours: Mon. – Sun., 12:00pm – 8:00pm

About MAX Exchange

Founded: 2013

Company: Crypto Exchange

MAX Exchange provides fiat-to-virtual currency and virtual currency-to-virtual currency transaction matching, which can be used for real-time transactions through computers, mobile APP, and API binding.

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Why Max Exchange


Securing user assets with the patented AMIS WS threshold signatures and comprehensive monitoring

Reliable API

Trade crypto anytime, anywhere, 24/7/365 with our professional-grade API.

Know the Trading Fees

Low Fees

Enjoy competitive trading fees, and earn MAX Token with your trades.

Click here to Trade

Trade Crypto Anytime, Anywhere

MAX Exchange supports trading 24/7. Trade with Taiwan’s leading crypto exchange directly from our web or mobile app on the go.

Click here to know the Deposit and Withdrawl Limits

MAX Exchange VIP Promotions

Fee Discount

During the promotion period,  VIP3 and VIP4 enjoy zero maker fees. VIP5+ can earn 10 bps for trades.

Withdrawal Limit increased

The 24-hour withdrawal limit of virtual currency for VIP5+ will be doubled.

More exclusive services

You may be invited to participate in various events hosted or sponsored by MaiCoin Group, as well as VIP-only events.

Click here to know the VIP Discounts

Top 10 Traders of Cryptocurrencies in MAX Exchange

Tether XRP
Ethereum Mithril
Bitcoin MAX Exchange Token
Bitcoin Cash Bincentive
Litecoin The Sandbox

Download MAX Exchange app

MAX Exchange on Google play

MAX Exchange app on Apple App Store


1. How do I view my account history?

  • To view your account history, please click the History link that is the account’s name in the upper-right hand menu.  Then choose from History on the left-hand menu.

2. What currency can I trade with?

  • Currently, our exchange accepts TWD only.

3. How do I know my funds are safe on the exchange?

  • Security is our number one concern, therefore, we have partnered with KGI Trust to manage customers’ NTD funds.  A majority of digital assets are held offline in secure cold storage locations.  Customers can be assured that their custodial will be safe and accessible.

4. Is there any order minimum amount in MAX?

  • Yes, the minimum amount of order equals TWD$250.

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