MetLife Insurance Company Customer Care Contacts in Egypt

MetLife is a Leading insurance company in the World.

How to Contact MetLife Insurance Customer Support/Phone Number?

Customer Care phone: 0224616500
Email: N/A

MetLife Insurance registered office address

MetLife Head office, 75, Road 90, New Cairo, Cairo, Egypt.

Working Hours: From Sunday to Thursday from 08:30 AM To 04:30 PM except for Public Holidays

Click here to know all Branches of Metlife Insurance Egypt

About MetLife Insurance

Founded: 1997

Industries: Insurance

MetLife, Life Insurance Company (Previously, Pharaonic American Life Insurance Company- MetLife Alico) was incorporated in Egypt in 1997. It is the first life insurance company to enter the Egyptian market with a major shareholding of an international life insurance company.

For more than 20 years, MetLife’s accomplishments in Egypt have proved its capabilities in offering and distributing insurance plans & services for life insurance, accident and health insurance, retirement planning, and wealth management solutions to more than one million customers.

My Metlife Log in

Metlife Insurance Products


  • Life Insurance
  • Savings & Investments
  • Accident & Health Insurance.


  • Employee Benefits
  • Group Credit Life
  • Wellness.

Make a Claim


Metlife’s website and mobile app make it easy for business policyholders to locate medical providers, submit a claim, or request medical approval.

Download All Forms here / Download Metlife Egypt Medical Provider Lists

Download the MetLife Insurance app

MetLife Insurance (Egypt) App on Google play

MetLife Insurance (Egypt) App on Apple App Store

MetLife Insurance Overview

  • MetLife Insurance Offers a wide range of Individual and Business products.
  • It has E-services also.


1. How do I qualify for term life insurance?

  • Your eligibility may vary depending on the type of policy you’re interested in. To start with, you can look at the range of products we offer and the eligibility criteria for each. Plus, you’ll get a good idea of what might be right for you and your family. You can then talk with one of our personal advisers for a more detailed plan that meets your specific needs. Simply fill in the short ‘Contact us form and one of our consultants will call you at your convenience.

2. How do I make a claim?

  • You have to submit all relevant medical reports, copies of investigations, and original bills. Copies are sufficient if originals are unavailable, but bills and receipts have to be original, stamped, and detailed. Claims are settled easier when there is sufficient documentation. If you have any questions about your claim or its process, please don’t hesitate to call one of our customer service representatives on 19097.

3. How do I update my personal details?

  • It’s easy and quick. It’s also very important you do so whenever something changes, so we can keep your policy up-to-date. Simply download and print the ‘Change of Address form available on our ‘Find a Form’ section on our website and send it to the listed address. Alternatively, you can fax the request to update your details to +202 2 461 9069 or send it as a scanned copy to the e-mail address [email protected]. Don’t forget to include your policy number.

4. Can I increase my coverage?

  • You can reduce or increase the amount of cover you have, subject to your policy’s terms and conditions. If you have your policy document on hand, please refer to it. Alternatively, you can call our customer service hotline on 19798 and we can work together to adjust your policy to your needs.

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