Metropolitan Transportation Authority (MTA) USA Customer Care Phone number, Email

Metropolitan Transportation Authority (MTA) USA Customer Care Phone number, Address, Email, Opening Hours, Website, Maps, Complaint Form, Lost and Found, Online Reporting, and Social Media

Metropolitan Transportation Authority (MTA) is the public transportation authority in New York, USA which is one of the largest public transit in the US.

How to Contact Metropolitan Transportation Authority (MTA) Customer Support/Phone Number?

Customer Service: 00 1 212-878-7000
Email: N/A
Website: new.mta

Metropolitan Transportation Authority (MTA) Registered Office Address

Headquarters:  New York, United States.

About Metropolitan Transportation Authority (MTA)

Founded: 1965

Founder: New York State Legislature

The Metropolitan Transportation Authority (MTA) is a public benefit corporation responsible for public transportation in the New York City metropolitan area of the U.S. state of New York.

Metropolitan Transportation Authority (MTA) Maps

View the Metropolitan Transportation Authority (MTA) Maps through the above link.

MTA Serving Counties

  • Western New York
  • Finger Lakes
  • Southern Tier
  • Central New York
  • North Country
  • Mohawk Valley
  • Capital District
  • Hudson Valley
  • New York City
  • Long Island

File a Complaint Form in MTA

View the File a Complaint Form in MTA through the above link.

MTA’s Trip Planner

Provides MTA railroad, subway, and bus routes; escalator and elevator outage information; and real-time service changes

  • Visit
  • Select the From and To Location
  • Select the Date and Time
  • Enter the Travel Preferences (Subway, Bus, Express Bus, Rail)
  • Enter the Route Preferences (Start and End Journey)
  • Click Done Button
  • Select the Accessible Trip
  • Click Plan My Trip

MTA USA Lost and Found Details

* Click here to know the Lost and Found.

MTA Payment Systems

New York City Transit Customer Service Center Phone number, Address, Open timings, last booking slot

Location: Lower Manhattan

Address: 3 Stone Street, New York, NY, 10004

Phone: 511

Opening Hours: Monday through Friday, 9 a.m. to 5 p.m. (The last time slot for an appointment is 4:40 p.m.)

Nearby Subway Stop

  • Bowling Green (4, 5)
  • Whitehall Street (R, W)
  • South Ferry (1)
  • Broad Street (J, Z)

How to book an appointment to visit New York City Transit Customer Service Center in person?

  1. Visit
  2. Choose your appointment slot (time)
  3. Enter your name, phone number, email
  4. Select the purpose of your visit whether to report a problem with MetroCard / apply for a reduced MetroCard/ check the MetroCard claim status

MTA’s TrainTime app: How to use and buy tickets, Check the schedule, get the refund?

Using MTA’s TrainTime app, customers can

  • Plan a trip
  • purchase a ticket,
  • get train status
  • track location,
  • chat with a customer service representative for LIRR or Metro-North
  • refunds, receipts, and account updates

MTA Online Reporting System

  • Malfunctioning air conditioning on your train or bus
  • Out-of-service MetroCard Vending Machines
  • Inaudible PA announcements on a train or bus
  • Excessive crowding on a train/bus
  • Feedback on an interaction with an MTA employee
  • If you’re reporting an emergency, dial 911.

Personal Injury and Property Damage in MTA

Personal Injury Claim Form / Property Damage Claim Form

Metropolitan Transportation Authority (MTA) Police Department 

View the Metropolitan Transportation Authority (MTA) Police Department through the above link.

Jobs / Careers at Metropolitan Transportation Authority (MTA) USA

Click here to view the job vacancies at Metropolitan Transportation Authority (MTA) USA

Contact Metropolitan Transportation Authority (MTA) on social media

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