MTR Metro North Railroad USA Customer Care Phone number, Email: How to get the tickets, prices, map, schedule

MTR Metro-North Railroad Customer Care Phone number, Address, Email, Opening Hours, Website, Tickets & Refunds, Schedules, Mail&Ride and Social Media

Metro-North Railroad is a commuter railroad serving the northern suburbs of New York City.

How to Contact MTR Metro-North Railroad Customer Support/Phone Number?

Customer Care phone: 877-690-5114 / 511
Email: N/A
Website: new.mta.info

MTR Metro-North Railroad Registered Office Address

Headquarters: New York, United States.

Address: 420 Lexington Avenue, New York, NY 10017, United States.

About MTR Metro-North Railroad

Founded: 1983

Owner: Metropolitan Transportation Authority

Metro-North Railroad, trading as MTA Metro-North Railroad, is a suburban commuter rail service run by the Metropolitan Transportation Authority, a public authority of the U.S. state of New York and under contract with the Connecticut Department of Transportation.

Metro-North validity of Tickets & Refunds

Ticket type Valid for Refundable for Exchangeable for
One-Way/Round-Trip – Peak/Off-Peak* 60 days including the date of sale Validity period plus two years after expiration Up to 24 hours from the date of purchase
Monthly* Calendar month Current month (based on turn-in date)
Weekly* Saturday through Friday Current week (based on turn-in date)
10-Trip* Six months from the date of purchase Validity period plus two years after expiration
20-Trip* 60 days, including the date of sale Validity period plus two years after expiration
CityTicket* Valid on the same date of purchase only Validity period plus two years after expiration
Special events Event date or 60 days including the date of sale 60 days (complete package purchase only)

* For more details visit here.

MTR Metro-North Railroad Schedules

  1. Visit https://new.mta.info/schedules
  2. Select the Fron and To Station
  3. Select the Leave At and Arrive by Station
  4. Enter the Date and Time
  5. Click the Find Schedule Button

Group Travel on MTR Metro-North Railroad

Save up to 60% on regular rail fares for groups of 30 or more. They also have tips for saving on fares for smaller groups.

Make a Reservation

For LIRR

Call: 718-558-7419
Opening Hours: Monday – Friday: 8:30 am – 4 pm (The office is closed on major holidays).

For Metro-North

Call: 212-340-3990
Opening Hours: Monday – Friday: 8:30 am to 5 pm
Email: [email protected]

Purchase your tickets

  • After you’ve made a reservation, you get an email confirmation.
  • Print that and bring it to any open ticket window.
  • The ticket agent will print your group ticket.

Age Restriction

  • Ages 5-11: Family Fare allows up to four children (ages 5-11) to travel with each fare paying an adult for $1 each way.
  • Ages 12-64: Off-Peak Ten Trip tickets can be shared. These offer a 15% discount on individual tickets.
  • Age 65+: Senior Fares offer a 50% discount on off-peak fares. (These are not available for travel during morning peak hours.)

Mail&Ride in Metro-North Railroad

Customer Care phone: 877-690-5114 / 511
Email: [email protected]
Opening Hours:  Monday – Friday: 7 am – 6:30 pm

How to Create a Mail&Ride Account and Login?

  1. Visit https://ec0.mta.info/mnr/Cvar_MR/index.cfm
  2. Enter your Username/ Account Number
  3. Enter your Password / PIN Code
  4. Click Login Button

Metropolitan Transportation Authority (MTA) Customer Care Contacts

View the Metropolitan Transportation Authority (MTA) Customer Care Contacts through the above link.

Contact MTA MTR Metro-North Railroad on social media

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