MTR Metro-North Railroad Customer Care Phone number, Address, Email, Opening Hours, Website, Tickets & Refunds, Schedules, Mail&Ride and Social Media
Metro-North Railroad is a commuter railroad serving the northern suburbs of New York City.
How to Contact MTR Metro-North Railroad Customer Support/Phone Number?
Customer Care phone: 877-690-5114 / 511
Email: N/A
Website: new.mta.info
MTR Metro-North Railroad Registered Office Address
Headquarters: New York, United States.
Address: 420 Lexington Avenue, New York, NY 10017, United States.
About MTR Metro-North Railroad
Founded: 1983
Owner: Metropolitan Transportation Authority
Metro-North Railroad, trading as MTA Metro-North Railroad, is a suburban commuter rail service run by the Metropolitan Transportation Authority, a public authority of the U.S. state of New York and under contract with the Connecticut Department of Transportation.
Metro-North validity of Tickets & Refunds
| Ticket type | Valid for | Refundable for | Exchangeable for |
| One-Way/Round-Trip – Peak/Off-Peak* | 60 days including the date of sale | Validity period plus two years after expiration | Up to 24 hours from the date of purchase |
| Monthly* | Calendar month | Current month (based on turn-in date) | |
| Weekly* | Saturday through Friday | Current week (based on turn-in date) | |
| 10-Trip* | Six months from the date of purchase | Validity period plus two years after expiration | |
| 20-Trip* | 60 days, including the date of sale | Validity period plus two years after expiration | |
| CityTicket* | Valid on the same date of purchase only | Validity period plus two years after expiration | |
| Special events | Event date or 60 days including the date of sale | 60 days (complete package purchase only) |
* For more details visit here.
MTR Metro-North Railroad Schedules
- Visit https://new.mta.info/schedules
- Select the Fron and To Station
- Select the Leave At and Arrive by Station
- Enter the Date and Time
- Click the Find Schedule Button
Group Travel on MTR Metro-North Railroad
Save up to 60% on regular rail fares for groups of 30 or more. They also have tips for saving on fares for smaller groups.
Make a Reservation
For LIRR
Call: 718-558-7419
Opening Hours: Monday – Friday: 8:30 am – 4 pm (The office is closed on major holidays).
For Metro-North
Call: 212-340-3990
Opening Hours: Monday – Friday: 8:30 am to 5 pm
Email: [email protected]
Purchase your tickets
- After you’ve made a reservation, you get an email confirmation.
- Print that and bring it to any open ticket window.
- The ticket agent will print your group ticket.
Age Restriction
- Ages 5-11: Family Fare allows up to four children (ages 5-11) to travel with each fare paying an adult for $1 each way.
- Ages 12-64: Off-Peak Ten Trip tickets can be shared. These offer a 15% discount on individual tickets.
- Age 65+: Senior Fares offer a 50% discount on off-peak fares. (These are not available for travel during morning peak hours.)
Mail&Ride in Metro-North Railroad
Customer Care phone: 877-690-5114 / 511
Email: [email protected]
Opening Hours: Monday – Friday: 7 am – 6:30 pm
How to Create a Mail&Ride Account and Login?
- Visit https://ec0.mta.info/mnr/Cvar_MR/index.cfm
- Enter your Username/ Account Number
- Enter your Password / PIN Code
- Click Login Button
Metropolitan Transportation Authority (MTA) Customer Care Contacts
View the Metropolitan Transportation Authority (MTA) Customer Care Contacts through the above link.
Contact MTA MTR Metro-North Railroad on social media
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