Myki Smart Card in Australia Customer care Phone number, How to buy, register, top up, Check the balance online?

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Myki Smart Card Customer care Contacts Phone number, Address, Email, Opening Hours, Website, Check Balance, Recharge & Refund Details and Social Media

Myki is a Smart Card ticketing system used for public transportation in the state of Victoria, Australia.

How to Contact Myki Smart Card Customer Support/Phone Number?

Customer Care phone: 1800800007
Email: N/A
Website: ptv.vic.gov.au

Myki Smart Card Registered Office Address

Head Quarters: Victoria, Australia.

About Myki Smart Card

Location: Victoria

Currency: Australian dollar

Usage: Bus (Kilmore), Bus (Ballarat), Bus (Seymour)

Myki, stylised as myki, is a reloadable credit card-sized contactless smart card ticketing system used for electronic payment of fares on most public transport services in Melbourne and regional Victoria, Australia. Myki replaced the Metcard ticketing system and became fully operational at the end of 2012.

Types of Myki cards

Credit Full Fare $6 for myki card
Concession $3 for myki card
Child $3 for myki card
Senior $3 for myki card

Myki Card Features

Rechargeable: The Myki card can be topped up with credit or purchased with a pre-loaded travel pass. Users can recharge their cards online, at ticket vending machines, or at retail outlets.
Touch-on, touch-off: When using public transport, users are required to touch their Myki card on a reader at the start and end of their journey to calculate the correct fare.
Zone-based fares: The Myki system uses a zone-based fare structure, where fares are determined by the number of zones traveled. The greater the number of zones, the higher the fare.
Travel Passes: Myki offers various travel passes for unlimited travel within a specified period. These include daily, weekly, and monthly passes, as well as regional passes for travel outside Melbourne.
Auto top-up: Users can set up an auto top-up feature where the Myki card automatically recharges when the balance falls below a certain threshold, ensuring continuous travel without the need for manual top-ups.
Online account management: Users can manage their Myki cards, check balances, view transaction history, and apply for refunds or replacements through an online account

How to buy a Myki Card in Australia?

Visit ptv.vic.gov.au/tickets
Find a Myki retailer
Visit the retailer
Request a Myki card
Pay the card fee
Load value onto the card (optional)
Register your Myki card (optional)

How to Check Myki Card Balance in the Australia?

1. Visit: ptv.vic.gov.au/myki.

2. Click on the “Create an Account.”

3. Click on Buy or I already have a myki

4. Please Enter Your Myki Number

5. Click Sign Up Button

How to Top up / Recharge Myki Card Australia?

Hundreds of Shops Including All 7-Elevens Within the Myki Boundary
Myki Machines at Selected Stations and Stops
Your Android Phone, Via Google Pay
Premium Station Ticket Offices
PTV Hubs
Online & By Calling 1800 800 007

Note: Allow seven days for delivery of a myki and around 90 minutes for online top ups.

How to get a Refund from the Myki Card?

If your myki has expired but you still have a positive balance on it, you can apply for a refund online or by calling 1800 800 007 (6am-midnight; all night Friday and Saturday).