MyWay Card in Canberra, Australia Customer care Phone number, How to buy, register, top up, Check the balance online?

MyWay Card Australia Customer Care Phone number, Address, Email, Opening Hours, Website, Check Balance, Recharge & Refund Details and Social Media

The MyWay card is a form of electronic ticketing used on public transport services within Canberra in the Australian Capital Territory.

How to Contact MyWay Card in Australia Customer Support/Phone Number?

Customer Care phone: 0262077711
Email: N/A
Website: transport.act

MyWay Card registered office address

Head Quarters: Greenway. Locale, Canberra. Service type, Bus services. Hubs, City Interchange. Depots, 3. Fleet, 458

About MyWay Card in Canberra, Australia

Location: Canberra
Currency: Australian dollar
Credit expiry: Never
System operator: Transport Canberra.

The MyWay card is a form of electronic ticketing used on public transport services within Canberra in the Australian Capital Territory. It is promoted by Transport Canberra and is valid on Canberra Light Rail and ACTION buses.


Myway smartcard features

  • Privileges and Cost savings features. 0% Foreign Transaction Fee and Instant Waived.
  • Flexibility and Security.
  • Living in the electronic era.
  • Heartfelt Services.
  • Travel around the world.
  • Pay with UnionPay in Macau, Hong Kong & the Mainland.
  • Contactless payment.
  • Eligible customers.

How to use the MyWay card in Australia?

To use, simply

  • Top-up your card
  • Touch on at the start of your journey
  • Touch off at the end.

Lights on the card reader

  1. Green = tap on success.
  2. Green + Yellow = tap on success and card balance are below $10.
  3. Yellow = tap on successful, however as a result of failing to or being unable to tap off on your previous trip, a default fare has been applied.
  4. Red = card is either not valid, has expired, an error has occurred reading the card, or there is an insufficient balance.

Where to purchase MyWay card?

You can purchase MyWay:

  • From MyWay agent – there are over 40 across Canberra, issuing standard (adult), tertiary, concession, and student MyWay cards.
  • Online – complete the standard (adult) MyWay application or student MyWay application (allow up to 7 days for postage; postage charges apply).
  • By phone 131710 – for standard (adult), tertiary, and student MyWay cards (allow up to 7 days for postage; postage charges apply).

MyWay fares vary depending on any applicable concessions.

Free off-peak MyWay travel trial

As part of an off-peak trial, eligible senior and concession MyWay cardholders travel for free between 9 am and 4.30 pm and after 6 pm weekdays, plus all day Saturday, Sunday, and on public holidays.

Select your MyWay card

  • Standard MyWay card
  • Student MyWay card
  • Tertiary Concession Card
  • Pensioner concession card
  • Interstate Senior card

Register your MyWay card

When you register your MyWay card online, you can:

  • Top-up your card online and over the phone
  • Set up auto top-up to always have travel credit on your card
  • Protect the money loaded onto your card if it’s lost or stolen
  • Check your balance and transaction history
  • Request a refund or a balance transfer
  • Receive SMS or email notifications
  • Check your expiry date.

How to register your MyWay card?

  1. Go to Online
  2. Select your card type
  3. Click “Continue”
  4. Enter the name, address, suburb, state, postcode, Phone number and date of birth
  5. Click “Continue”
  6. Enter the registration details

MyWay Card

How to MyWay Student and Tertiary Concession card Online?

  1. Visit
  2. Select your education institution
  3. Enter the institution name
  4. Enter the date of birth and student ID
  5. Click “Continue”
  6. Enter the student personal details
  7. Click “Submit”

MyWay Card

Seniors Myway card application form

Taking care of your MyWay

  • Your MyWay is valuable, so should be looked after.
  • Register your MyWay to protect the balance in the event it is lost, stolen, or damaged.
  • If your MyWay is lost or stolen, phone 13 17 10.
  • Do not bend or puncture the card as this may damage the internal antenna or microchip.
  • Do not expose the card to heat.
  • Keep it separate from other cards such as credit cards and building access cards.

How to top-up MyWay card?

You can Topup Myway:

Other top-up

  • Online payments (credit card)
  • Over the phone
  • BPAY.

MyWay Topup Locations:

  • Gungahlin interchange – platform 4
  • City interchange – behind platform 4
  • Woden temporary bus interchange – platform 6
  • Tuggeranong bus interchange – between platforms 3 and 8
  • Light rail platforms
  • Canberra Airport – adjacent to the Visit Canberra booth
  • Westfield Belconnen bus interchange – inside the shopping centre entrance off Lathlain Street

How to top-up MyWay card online?

  1. Visit above link
  2. Enter the MyWay Card number
  3. Enter the customer name and recharge amount
  4. Make a Payment
  5. Click “Submit”

MyWay Card

How to check Myway smart card balance?

  1. Enter the MyWay card serial number
  2. Enter the date of birth and password
  3. Select the number of transactions
  4. Click “Submit”

MyWay Card

Refund at MyWay card Australia

Contact Myway smart card on Social Media

Review MyWay Card in Canberra, Australia

Share your review below using the comment box. Your review will be published in this section.

Rate MyWay Card in Canberra, Australia Customer Care

Click on the below stars to rate.

Click to rate this post!
[Total: 0 Average: 0]
No votes yet.
Please wait...

Leave a comment

Your email address will not be published. Required fields are marked *