OceanEx Customer Care Contacts

OceanEx is an AI-powered digital asset trading platform within the VeChainThor Ecosystem, offering professional services to digital asset investors, traders, and liquidity providers.

How to Contact OceanEx Exchange Customer Support/Phone Number?

Customer Care phone: N/A
Email: [email protected]
Website: https://oceanex.pro/en

OceanEx registered office address


About OceanEx Exchange

Founded: 2018

Founder: Xiaoning Nan

OceanEx is working with one of the world’s most transformative blockchain entities VeChain, sharing the same vision and drive, to make the world adoption of Blockchain Technology


Click here to Log in


API Powered Security

  • Bank-level SSL secure technology and advanced machine learning algorithms to actively detect attacks and safeguard your assets and transactions

Lightning Fast Security

  • The trading engine is capable of processing huge orders per second, optimized for high-throughput and real-time trading with sufficient liquidity

Tailor-made Service

  • A variety of trading tools and investment products tailored to professional traders and different types of investors

Global Supports

  • All timezone support from OceanEx teams in the US, Luxembourg, China, and Singapore

Click here to know the Deposit and Withdrawl Fee

Crypto Purchase Flow

  • Select a payment provider according to your preference
  • Upload your identity for verification to guarantee payment security
  • Crypto will arrive to your account within 30 minutes

Crypto Sell Flow

  • Open an account with your email address on third party payment gateway and identify your data
  • Sell Crypto in few seconds and receive EUR into your account
  • Withdraw money from your account opened in third party payment provider

Buy Bitcoin Here

Top 40 Traders of Cryptocurrencies in OceanEx Exchange

VeChain Zcash
Bitcoin Tezos
Ethereum OMG Network
Cardano Polkadot
VeThor Token Basic Attention Token
Dogecoin Dash
Bitcoin Cash EOS
XRP Tether
Decred Ravencoin
Ethereum Classic USD Coin
Aave Binance USD
Binance Coin OceanEx Token
Litecoin Hacken Token
Holo Filecoin
Stellar Uniswap
Chainlink v.systems
Maker yearn.finance
0x Tachyon Protocol
Compound Safe Haven
Cosmos Plair

Click here to know more coins

Download OceanEx app

OceanEx app on Google play

OceanEx app on Apple App Store


1. What is block trading service?

  • They offer deeper liquidity and private, personalized service to institutions and high net-worth individuals needing to fill large orders. Whether you are trading blocks of 100,000 USD or 1,000 Bitcoin, the OTC desk will provide you with execution and settlement services that are discrete, secure, and ultra-competitive.

2. Which assets and currencies can I trade?

OceanEx supports one of the most comprehensive selections of assets and currencies in the industry. Our current coverage is listed below:

Digital assets:

  • Tether(USDT), Bitcoin (BTC), Ether (ETH), Vechain Token(VET)

Fiat currencies:

  • US dollars (USD)

If you have OTC trade requirements, welcome to contact [email protected]. OceanEx OTC trader team will contact you directly and be able to help you to find an available counterparty. When the counterparty match, the trade will be immediately settled on each of your Exchange wallets.

3. What are the minimum order size and fees?

The minimum order size is $50,000 but exceptions can be discussed on a case by case basis.

50,000 USDT – 150,000 USDT


Fee = 1.5%
150,001 USDT – 500,000 USDT Fee = 1.2%
500,001 USDT – 1,000,000 USDT Fee = 1.0%
1,000,000+ USDT Fee can be Discussed

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