OKEx Customer Care Contacts

OKEx.com is a Seychelles-based cryptocurrency exchange that provides a platform for trading various cryptocurrencies.

How to Contact OKEx Exchange Customer Support/Phone Number?

Customer Care phone: +1 226 798 4487 
Email: [email protected]
Website: https://www.okex.com/

OKEx registered office address

Unit 10-02, Level 10, Menara Binjai, No. 2, Jalan Binjai, 50450 Kuala Lumpur, Malaysia

About OKEx Exchange

Founded: 2014

Founder: Star Xu

OKEx is an innovative cryptocurrency exchange with advanced financial services. They rely on blockchain technology to provide everything you need for wise trading and investment.

With OKEx, you can join one of the leading crypto exchanges by trading volume. They’re serving millions of users in over 100 countries. Their BTC futures trading volume is $1.5 billion daily. Apart from futures, we’re providing spot, margin, options, and perpetual swaps, DeFi, lending, and mining services.

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High performance

While OKExChain supports all types of DApps, it is specially designed for high-performance scenarios and high-volume transactions typical of trading activities and financial services.

Decentralized governance

Any user can apply to become or to campaign for a network validator, participating in the community development.
Community-driven consensus
OKT holders define the direction of OKExChain development by initiating and voting for proposals.

Approval-free listing

Users can create their own digital assets, trading pairs, and liquidity pools on OKExChain without approval or permission from any centralized entity.

EVM compatibility

OKExChain will support the Ethereum Virtual Machine, including Ethereum developer tools. Once OKExChain supports EVM, developers can use the development tools and languages of Ethereum to develop smart contracts on OKExChain.

Cross-platform trading

OKEx DEX’s desktop application is supported by all major operating systems and provides easy access to on-chain trading with its user-friendly design.

Cross-chain Gateway

OKEx has already launched its OKExChain-based Cross-chain Gateway for easily transferring assets across various major public chains. We also plan to introduce support for Cosmos’s IBC cross-chain solution soon.

Buy Bitcoin Here.

Top 100 Traders of Cryptocurrencies in OKEx Exchange

Bitcoin BitTorrent
Ethereum Ontology
OKB Terra
Ethereum Classic Serum
Dogecoin Cosmos
Litecoin THETA
Uniswap OKExChain
XRP Ravencoin
Polkadot Filecoin
Bitcoin Cash Aavegotchi
JUST Bounce Token (OLD)
Solana TRON
Neo Compound
EOS Avalanche
Chainlink Flamingo
Bitcoin SV Siacoin
Kusama Maker
Nano SushiSwap
Stellar SUN
Aave Curve DAO Token

Click here to know more coins.

Download OKEx app

OKEx app on Google play

OKEx app on Apple App Store


 1. How do I find my assets?

  • For Web:
    Click the top of the right side “Assets”, it will show the account assets.
    Overview: Total Balance in account
    Funding account: Finance and deposit balance
    Trading account: Trading balance
  • For APP:
    Click the bottom of the right side “Assets”, it will show the account assets.
    Funding account: deposit balance
    Trading account: Trading balance
    Other: Finance balance

 2. How to withdraw?

      For WEB:

  • Click the top of the right side “Withdraw”, it will show the withdrawal page
  • Select the currency to withdraw
  • Input the withdrawal address and amount to continue

 3. Can’t receive the email code?

  • Please confirm you use the same browser to open OKEx and your mailbox;
  •  Kindly check your spam;
  • Please add our system email address [email protected] or [email protected] to your white-list, then clear cache and login again;
  • Please have a try on other browsers.
    If all the above solutions don’t work, please kindly submit a ticket or email us to [email protected] to reach out our customer service team.

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