OTCBTC Customer care Contacts

OTCBTC is a blockchain OTC and crypto exchange platform.

How to Contact OTCBTC Exchange Customer Support/Phone Number?

Customer Care phone: N/A
Email: [email protected]
Website: https://otcbtc.com/

OTCBTC Exchange registered office address

Taiwan, China.

Service Hours: 10:00 – 22:00 Mon- Sun (responds in 5-20 minutes)

About OTCBTC Exchange

Founded: 2017

Founder: YiTing Cheng

OTCBTC is a blockchain OTC and crypto exchange platform. We are committed to improve blockchain asset liquidity and bring more people to the blockchain industry.

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Providing excellent service

OTCBTC ensures the highest form of security when it comes to any risks involved in crypto trading through exchanges. They also provide immediate customer service support for users with any questions while trading.

1. KYC

Their platform uses KYC ID verification to verify user identity. This verification is completed by the Jumio Netverify technology to reduce the possibility of fraud and money laundering. It is similar to what global crypto exchange platforms such as Bittrex, LocalBitcoins, and crypto pay use. OTCBTC does not preserve user information received from Jumnio to comply with data confidentiality. The system is responsible for verifying the identity automatically.

2. WALLET (Hot-Warm-Cold)

They’ve worked with top development consultants on creating a structured wallet that allows individuals to store their assets simultaneously in a hot, warm, and cold wallet. Not only does this increase the security of your funds but it also creates fluidity in trading efficiency.

3. Immediate customer service support

OTCBTC establishes its presence by utilizing the software allowing customer service representatives to respond to queries within 5-15 minutes. The goal is to resolve any issues customers run into within 24 hours. Whereas, regular exchanges tend to respond in 3-5 business days.

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OTC stands for Over-the-Counter. In simpler terms, OTC offers services similar to eBay for Crypto.

Using the OTCBTC platform, individuals from different countries can complete crypto trading directly. Sellers can post a sale offer on the platform and explain the payment method and exchange rate; while the buyers can choose a suitable seller to complete the trade directly online according to their needs. OTCBTC acts as a monitor between traders utilizing a strict KYC procedure and a fair scoring system to ensure a safe and convenient trading environment.

Click here to know the Trading Fees

OTCBTC App Features

Secure and fast

Their powerful trading system allows you to exchange cryptocurrencies securely and fast.

User-friendly OTC

Get started immediately with your cryptocurrency trading.

Multiple currency pairs

Support BTC/ETH/EOS/ZCASH/QTUM and other cryptocurrencies.

Top Traders of Cryptocurrencies in OTCBTC Exchange


Click here to know more coins

Download OTCBTC app

OTCBTC App on Google play

OTCBTC App on Apple App Store


1. Can I deposit cryptocurrencies? How do I deposit? Is there a fee?

  • You have to complete Email Verification in order to deposit.
  • Please click Funds and select「Deposits & Withdrawals」to deposit cryptocurrencies. Check Deposit tutorial
  • Depositing is free!

2. Can I deposit US dollars (or other fiat currencies)?

  • You don’t need to deposit US dollars (or other fiat currencies) into your OTCBTC account to buy cryptocurrencies on the “OTC” section. Transfer your US dollars (or other fiat currencies) directly to the seller’s accepted payment method (e.g., bank transfer, PayPal, or Alipay).

3. How do I enable two-factor authentication? What if two-factor authentication fails?

  • For a tutorial on how to set up and enable two-factor authentication, please click here.
  • If there is an error message when you enter a two-factor authentication code, please first make sure the time setting on your device (where the authenticator is installed) is automatic or manually synchronize the time using https://time.is.
  • If the error persists, please contact our customer service team.

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