Poloniex Customer Care Contacts

Poloniex.com is a cryptocurrency exchange that allows for the buying or selling of digital assets, such as Bitcoin (BTC), Ethereum (ETH), TRON (TRX), and other altcoins.

How to Contact Poloniex Exchange Customer Support/Phone Number?

Customer Care phone: N/A
Email: N/A
Website: https://poloniex.com

Poloniex registered office address

Wilmington, Delaware,USA

About Poloniex Exchange

Founded: January 2014

Founder: Tristan D’Agosta, founder and CEO

Poloniex started as one of the first exchanges for trading cryptocurrencies and digital assets. Poloniex has attracted millions of customers and facilitated tens of billions of dollars of trades. They are dedicated to creating the most advanced digital asset exchange in the world. Join them and help build the future of finance!


Click here to Log in


Buy & Sell Crypto

Buy or sell Bitcoin, Ethereum, and other crypto-assets with your credit card, debit card, or bank account

Trade Assets

Discover new and innovative crypto assets with over 200 spot trading pairs and 25 margin trading pairs.

Click here to know the Deposit and Withdrawl Fee

Hedge with Poloniex Futures

Trade Bitcoin, Ethereum, and other perpetual with up to 100x leverage on Poloniex Futures.

Earn Rewards for Trading

Never miss an opportunity for a little competition. Join our latest campaigns to earn rewards.

Simple & Efficient Design

Trading on the Poloniex platform is a super-fast experience you’ll fall in love with! They’ve built technology used by Millions, and that experience has helped us build this powerful exchange.

Buy Bitcoin Here

Top 50 Traders of Cryptocurrencies in Poloniex Exchange

Ethereum BitTorrent
Bitcoin Polygon
TRON 3X Short Ethereum Token
XRP Siacoin
Bridge Oracle Tether
Dogecoin Chainlink
Serum Dash
Litecoin Uniswap
3X Long Ethereum Bitcoin SV
Polkadot SHIBA INU
Ocean Protocol Reserve Rights
JUST Zcash
3x Long XRP Token 3x Short XRP Token
Monero 3x Long EOS Token
Ethereum Classic Cosmos
Binance Coin Neo
3X Long TRX Token Dogelon Mars
USDJ Livepeer
3X Long Chainlink Token 3x Long Bitcoin SV Token
3X Long Bitcoin Token Reef
EOS Aave
Stellar Klever
Bitcoin Cash yearn.finance
Injective Protocol 3X Short Bitcoin token

Click here to know more coins

Download Poloniex app

Poloniex app on Google play

Poloniex app on Apple App Store


1. How is my 30-day volume calculated?

  • The USD equivalent of your 30-day trade volume is calculated based on the daily average BTC-USD rate (using a 24-hour weighted average price).

2. How is my TRX balance calculated?

  • TRX must be held in your exchange account to be eligible for Fee Tier 2. The USD equivalent of your TRX balance is calculated based on the daily average TRX-USD price.

3. How do I swap my BTC to WBTC?

  • BTC can be swapped 1:1 with WBTC inside of the Poloniex wallet.
    1. From your Poloniex Wallet, click on BTC or go directly to your BTC wallet using this link.
    2. In the side panel on the right side of your screen, click Swap BTC for WBTC.
    3. Input the amount of BTC that you would like to convert to WBTC and click Swap.

4. What do “maker” and “taker” mean?

  • There are two parties involved in every trade: the maker, whose order exists on the order book prior to a trade being executed, and the taker, who places an order that matches (or takes) the maker’s order.

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