Rosegal (e-commerce) customer service Phone / Email

Rosegal.com, operated by Shenzhen Globalegrow E-Commerce Co., Ltd., is an internationally-focused online store.

How to Contact Rosegal Customer Support/Phone Number

Customer Care phone:+001 360-857-6001
Email: [email protected]
Website: https://www.rosegal.com/

Rosegal Registered office address

29 Boulevard Prince Henri, 1724, Luxembourg, Europe.

About Rosegal

Founder: Mike Xu

 

 

ROSEGAL was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel have to offer. They love vintage for its understated simplicity, always en vogue character, and stylized elegance. But most of all, they see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion.

This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes. By seamlessly offering both styles of clothing, shoes, and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.

Shipping

ROSEGAL.COM ships worldwide to nearly every country across the globe, we employ the services of major, trusted international carriers to ensure your package arrives at your destination fast and securely.

Payment Methods

  • Credit Card
  • PayPal
  • Boleto Bancario
  • Wire Transfer
  • PayPal Credit
  • Ideal
  • Rosegal Wallet

Download Rosegal app

Rosegal App on Google play

Rosegal App on Apple App Store

Contact Rosegal support on Social Media (Just click)

Rosegal Overview

  • Buy the latest women’s & men’s fashion clothing at affordable prices, including dresses, lingerie, shoes, bags and jewelry, and other vintage styles.

FAQs

1. Does the product price include the shipping price?

  • The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.

2. How do I know if my items have been shipped or not?

  • When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

3. How do I track my order?

  • Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

4. If my items are detained by Customs, who is responsible for clearance of the items?

  • If the items are detained by Customs, the buyer is responsible for the clearance of the items.

5. What if my parcel is seized by Customs?

  • If your items cannot be cleared from customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.

6. After payment has cleared, how long do I wait until my order is sent out?

  • Our handling time is 3-5 days. This means that your item(s) will generally be sent out in 3 business days.

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