Saudi Public Transport Company (SAPTCO) Customer Care Phone number, Address, Email

Table of Contents

Saudi Public Transport Company (SAPTCO) Customer Care Phone number, Address, Email, Opening Hours, Website, Services, Ticket Reservation & Payment Methods, International Trip and Social Media

Saudi Public Transport Company (SAPTCO) operates buses and provides transportation services in Saudi Arabia’s main cities, towns, and villages.

How to Contact Saudi Public Transport Company (SAPTCO) Customer Support/Phone Number?

Customer Service: 920000877
Customer Care phone: 920026888
Email: [email protected]
Fax: 920026889
Website: saptco.com.sa

Saudi Public Transport Company (SAPTCO) Registered Office Address

Headquarters: Riyadh, Saudi Arabia.

Address: Riyadh – Al-Nakhil District – Al-Takhasusi Street – Building No. 7995, P.O Box: 10667 Riyadh 11443, Saudi Arabia.

Location: View Google directions here

About Saudi Public Transport Company (SAPTCO)

Founded: 4 February 1979

Fuel Type: Diesel

The Saudi Public Transport Company, is a publicly owned transport company, which operates urban buses in Riyadh, Jeddah, and Mecca; intercity buses; and international buses to the UAE, Egypt, Jordan and Bahrain. The Buses are gender-segregated, with women and children using a rear door on urban buses for women and children and front seats on intercity buses.

Saudi Public Transport Company (SAPTCO) Services

Intercity transport services	Contracts and leasing service	Rental of a car with a driver for companies (contracts)	Cargo services
VIP services	Transport services within cities	School transport service	Self-service machine
International transportation	Car with a driver-hire service	University transport service

SAPTCO Ticket Reservation & Payment Methods

How to Book SAPTCO Bus Tickets Online?

Visit saptco.com.sa/TripReservation
Select the VIP Express Trips
Enter the Departure From and Arrival To (One Way, Round Trip, Multi)
Select the Travel Date and Time
Enter the Number of Passengers
Enter the Promotional Code
Click Search Button

Payment Options

Payment by credit card or online payment channel (SADAD)
Cash Payment when purchasing the ticket from travel agents

SAPTCO Trip Schedule

Visit saptco.com.sa/Buses
Select the Trip Type (Standard Trips, VIP Trips)
Enter the Departure and Arrival Place
Click the Show Schedules

SAPTCO Metro & Trains

View the SAPTCO Metro & Trains through the above link.

Saudi Public Transport Company (SAPTCO) International Trip

SAPTCO operates direct international services to UAE and Bahrain. Additionally, SAPTCO provides services to Egypt via connecting ferries.

Travel Documents Required

Instructions and Advice

Travel of passengers with special needs

Information on Luggage

Saudis and the citizens of GCC countries

The original copy of the ID card or passport
No companion is permitted to travel using a passport without the passport holder.

Citizens of Non-GCC Countries

The required passport and visas shall be held by and be the liability of the passenger.

All necessary travel documents should be kept with the ticket until the end of the trip and should be shown at the departure gate.
Smoking is prohibited inside the buses.
The passenger should check in at the travel stop or station at least 1 hour before the departure for intercity trips and 2 hours for International trips.
If the customer is unable to travel for any reason, he/she can recover 65% of the unused ticket value.
In case of ticket usage and the passenger desires not to continue, the ticket value or part of it is non-refundable.

Children Travel

Children under the age of twelve are entitled to travel at half the adult fee.
Children under the age of thirteen are not permitted to travel alone.
Children aged from thirteen to seventeen can travel alone after completing the guardian approval form.
All Children must have an ID card to travel.
Infants aged less than two years required a ticket which will be issued free of charge.

Special needs travelers can travel with a companion.
The companion’s ticket should be used only while accompanying the disabled person.
The original ID card and a copy of the disability identification card should be available.

Permitted Luggage:
(Domestic trips within the cities of the Kingdom of Saudi Arabia) 75 Kg for an adult ticket and 35 Kg for a child ticket.
The maximum dimensions of each piece of luggage shall be 50 cm in width, 90 cm in length, and 40 cm in height.
There should be a sticker placed on any piece of luggage.
Hand luggage: Each piece of hand luggage shall not exceed 7 Kg in weight.
Lost Luggage: Lost pieces shall be reported to the competent officials in the stations immediately upon arrival.
The Company shall not be liable for any damage to or loss of the luggage in the course of service unless it is proven that such damage or loss results from the Company’s negligence. If registered luggage is lost, the indemnity shall be limited to a maximum sum of SAR350 per piece, provided that the accident of loss shall be reported, the procedures be completed and the sticker of the lost piece be found.

* For more information visit here.