Tomtop customer service Phone / Email

Tomtop is a reliable wholesale and retail online shop with Diverse & High-Quality Products.

How to Contact Tomtop Customer Support/Phone Number

Customer Care phone:+1(415)800-3710
Email: [email protected]

Tomtop Registered office address

G District, 5th Floor, Exchange Square, No.1 Huanan City, Pinghu Street, Longgang District, Shenzhen,Guangdong China.

About Tomtop


Established: 2004

Company Base: Online Retailer


TOMTOP, established in June 2004, a reliable wholesale and retail online shop with Diverse & High-Quality Products where you can buy Products at Best Price and Free Coupons.

They mainly deal with various articles for daily use products. They specialize in video games, computer accessories, mobile phone accessories, clothing, home and garden items, jewelry, media player, car accessories, RC models & accessories, and so on. In the future. They will constantly enrich our items and try to do the best for the customers.


Variability Products

TOMTOP has been playing a major role in the international market. TOMTOP takes advantage of those benefits and continuously introduce products with state of the art design, reliable quality, and unbeatable price to satisfy customers’ demand. Now, TOMTOP can offer more than 1000000 products for people worldwide.

TOMTOP also values our customer’s product introduction and would encourage you to send an email to us if found the item you like is not listed on the website. They will take over your suggestion and update the product on the site if all is possible.

Optimized Shipping

TOMTOP enjoys an Optimized procedure toward payment receiving, order confirmation and package sent. Averagely, shopping with us, your order will be shipped within 24 hours earlier than other sites. With this reliable and fast shipping time, Thus They are the best choice for your online shopping with the fastest delivery. You can choose “Airmail with track number”, “EMS”, “DHL”, “UPS”.

High Quality, Money Back in 45 Days,1 Year Repair Warranty

All products sold on based on their excellent designs and reliable quality. They have the technical quality check department settled, the products are strictly checked one by one in our warehouse before sending. For most items, you can send them back to us for a refund or item exchange within 45 days of receiving them. Return shipping reimbursement is not available for this.

Moreover, They offer 1 Year Repair Warranty for most products on the website.

Free Coupon

To thank customers, They often provide a variety of coupons to save you money. Max to 40% off.

Points and Rewards

Points and Rewards can be collected through many ways by joining our website just like Signing up, Joining Newsletter, Writing a Review, Post a Topic/Reply, Report a bug, or Make Any Order. and you could use the owned points to get a discount on products you buy. you could get 1USD off spending 100 points. (100 points = 1USD.)

Affiliate Program

They have Making Money Projects for all of you, you can earn high commission in two ways:

  • Their own Affiliate Program

They set up our own Affiliate Program – Flexible ads type, Reliable tracking technology, High Commissions. Click here to join now!

  • ShareASale Affiliate Program

They have teamed up with ShareASale to offer a simple affiliate signing-up process so that you can begin earning up to 10% commission payments from your website as soon as possible.

Download Tomtop app

Tomtop App on Google play

Tomtop App on Apple App Store

Contact Tomtop support on Social Media (Just click)

Tomtop Overview

  • Established in June 2004.
  • They mainly deal with various articles for daily use products.


1. Why is my order still in the processing stage several days after order completion?

  • If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. They usually need 2-5 days to restock these items. If you still have concerns about your order, please contact us to check for you directly via Live Chat or email to

2. How do I cancel my order?

  • If the order payment status is “Pending”, you can contact us to help you to change it to “Canceled”
  • If the order has already been paid but is not shipped out yet, you can contact us to cancel the order and get a full refund.
  • If the order has already been sent out, They cannot help you to cancel the order. You may choose to send back the unopened products after you’ve received
  • they will refund the money upon our receipt of the returned item(s).

4. How Can I Track My Order?

  • You can follow your order both during processing and after it has left our warehouse
  • Processing: You can check the status on the “My Orders” page in your TOMTOP account.

5. How Do I Change My Delivery Address?

  • Please contact us as soon as you realize you need to change the delivery address as once it is shipped they cannot change the address. Contact Customer Service ( or email to Immediately.

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