Tslim Customer care Contacts

The Tslim X2 pump can be used as a stand‑alone insulin pump, or it can be integrated with Dexcom G6 CGM.

How to Contact Tslim Customer Support/Phone Number?

Customer Care phone: 1-844-607-8398
Email: N/A
Website: tandemdiabetes.com

Tslim Registered Office Address

Head Quarters: San Diego, California, United States

Address: 11075 Roselle St, San Diego, CA 92121, United States

Opening Hours: Monday to Friday: (8 am – 4 pm), Saturday & Sunday: Closed

About Tslim

Founded: 2006

The Tslim X2 pump can be used as a stand‑alone insulin pump, or it can be integrated with Dexcom G6 CGM. The Tslim X2 insulin pump with interoperable technology is an alternate controller enabled (ACE) pump that is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in people requiring insulin.

Tslim X2 Insulin Pump Products

  • Zero Fingersticks
  • Custom Settings
  • Bolus Calculator
  • Feature Lock
  • Rechargeable Battery
  • Durable Housing

*For more information click here

Advanced Options in Tslim X2 Insulin Pump

  • Control-IQ Technology
  • Basal-IQ Technology

1. Control-IQ Technology

Control-IQ advanced hybrid closed-loop technology adjusts insulin delivery to help prevent highs and lows.

  • Automatic Insulin Adjustments
  • Automatic Correction Boluses
  • Activity Settings
  • Zero Fingersticks

2. Basal-IQ Technology

Basal-IQ predictive low-glucose suspend technology helps reduce the frequency and duration of lows.

  • Responsive Insulin Delivery
  • Works Silently in the Background

Pump Accessories

1. Pump Case

  • A plastic case with an optional stainless steel clip that can be worn vertically or horizontally.

2. Power Outlet Adapter

  • This adapter works with the USB cable for your pump and folds for easy storage.

3. Screen Protector

  • Protect your insulin pump with our screen protectors. One pack includes two protectors.

Contact Tslim support on Social Media (click on the icons)

Download Tslim app

Tslim App on Google Play

Tslim App on Apple App Store


1. How does the tandem Tslim work?

  • The Tslim X2 insulin pump from Tandem Diabetes Care has an easy-to-use color touchscreen that works like a smartphone. It can use predictive technologies when paired with CGM to automate insulin delivery or work as a stand-alone insulin pump.

2. Is Tslim waterproof?

  • Tandem pumps are watertight (IPX 7), and tested to a depth of three feet for up to 30 minutes. Users can have peace of mind knowing that their pump is safe in the event of accidental submersion. We do not recommend users shower, bathe or swim with their Tandem pumps.

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