Urbana Smart Card Customer care Contacts in Slovenia Phone number, How to buy, register, top up, Check the balance online?

Urbana Smart Card in Ljubljana, Slovenia Customer Care Phone number, Address, Email, Opening Hours, Website, Check Balance, Recharge & Refund Details and Social Media

The Urbana Smart Card is a contactless smart card used for public transportation in Slovenia, specifically in the city of Ljubljana.

How to Contact Urbana Smart Card Slovenia Customer Support/Phone Number?

Customer Care phone: 0806077
Email: [email protected]
Website: card-urbana

Urbana Smart Card Registered Office Address

Head Quarters: Ljubljana, Slovenia.

About Urbana Smart Card

Location: Ljubljana

Currency: Euro

Usage: Ljubljana Passenger Transport, Parking, Ljubljana Castle funicular

Urbana is a travel card used on public transport services in Ljubljana, the capital of Slovenia. It is a credit-card sized plastic card on which the customer electronically loads money and/or passes. It was introduced to enhance the technology of the public transportation system and eliminate the burden of carrying and collecting tokens or cash.

Urbana Card Features

  • Contactless payment: The Urbana Card uses contactless technology, allowing users to simply tap the card on the reader to pay for their fares or other services.
  • Multiple services: The Urbana Card can be used to pay for public transportation on city buses, as well as for parking and bike-sharing services.
  • Easy to use: The card can be loaded with credit at various points of sale throughout the city, and fares are deducted automatically as the card is used.
  • Online registration: The Urbana Card can be registered online, allowing users to view their travel history and top up their credit online.
  • Discounts: Discounts are available for students and seniors, making the Urbana Card an affordable option for many users.

How to use the Urbana in Slovenia?

Urbana cardholders will need to use Urbana Map to get an activation code to use the web app

  1. Swipe your Urbana card close to the card reader
  2. Press the “Activate code for web” button on the screen
  3. Take the printed ticket with the activation code and save it

How to Buy Urbana card

You can buy and top-up your Urbana card:

How to buy a Urbana Card in Slovenia through Urbanomat?

  1. Visit card-urbana.
  2. Select “Get Urbana Card” on the vending machine screen.
  3. Follow the prompts to enter your information, including your name and address.
  4. Choose the type of Urbana Card you want, such as a standard card or a reduced fare card.
  5. Add value to your card by selecting the amount you want to load onto the card.
  6. Pay for your Urbana Card using cash, credit, or debit card.
  7. Take your Urbana Card and receipt from the vending machine.

Download Urbanomat locations

Register your Urbana card

How to Top-up Urban card?

  1. Urbanomat
  2. Selling point of Urbana
  3. Online application

How to Top-up Urbana card through online?

  1. Visit https://urbana.jhl.si/en
  2. Enter the Email Address and password
  3. Click “Submit”
  4. To Top-up your urban card

Note: This Web application Urbana Card charging service makes it easy for all passengers on buses to charge on Ljubljana public transport when there is no Urbanomat or point of sale nearby.

How to Top up / Recharge Urbana Card Slovenia through Urbanomat?

  • The Urbana card can be topped up with cash at all the above-mentioned sales outlets and the green Urbanomat ticket machines located across the city, mostly next to bus stops. The ticket machines accept both cash and credit and debit cards.

How to Check Urbana Card Balance in the Slovenia?

  • Visit card-urbana.
  • Look for a ticket vending machine at a bus stop or at one of the city’s public transportation stations.
  • Insert your Urbana card into the card reader on the machine.
  • On the machine’s display screen, select the option for “Urbana Card Balance Check” or a similar option.
  • Your card’s balance will be displayed on the screen.

How to get a Refund from the Urbana Card?

  • The ticket machines accept both cash and credit and debit cards.
  • Visitors to Ljubljana who purchase their Urbana card from a Tourist Information Centre and keep the receipt can return the card to the place of purchase when they no longer need it and claim a €2.00 refund.

How to download your physical Urbana card to the Urbana Mobile App?

Mobile App Feature 

  • Contactless validation near the validator on LPP buses via Bluetooth technology
  • Top-up directly with payment cards
  • Purchase of time-based tickets
  • Easy overview of the balance
  • Access to information on all forms of urban mobility
  • Route planning via a multimodal interface
  • Paying bus rides for more persons and/or zones
  • Buying tickets on intercity buses without contacting the driver
  • Easy announcement of passengers with disabilities
  • Opening gates upon the entry to closed car parks and parking garages, and contactless payment of parking fee
  • Contactless use of P+R parking services
  • Viewing history of driving, parking and topping up
  • Obtaining a virtual tourist card.


  1. Go to app and press Upload Urbana card to app
  2. Enter Scan code
  3. Slide your physical card to the back of your phone where the NFC antenna is located. If the
    NFC card scanning is not successful, you can enter the card number manually.
  4. Check the accuracy of the card data and continue the process.
  5. Enter the first and last name, as stated on the physical card.
  6. Enter your Birth date.
  7. If all the data you have entered and the data written on the card match, the physical card will
    be successfully transferred to the app.

Note: IJPP tickets (student, university, general intercity, and senior) cannot be transferred to the application.

Download the Mobile App

How to report for loss and theft of the card?

Call phone: 0806077


Visit : LPP Ticket Office at 56 Slovenska cesta.

List of Travel Cards in WorldWide

View the List of Travel Cards in World Wide Address, Phone Number, Email and Website through the above link.

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