VALR Customer care Contacts

VALR is a cryptocurrency exchange registered in South Africa.

How to Contact VALR Exchange Customer Support/Phone Number?

Customer Care phone: N/A
Email: [email protected]

VALR registered office address

29 Wessel Rd, Edenburg, Sandton Johannesburg 2128, South Africa.

About VALR Exchange

Founded: 2018

Founder:  Farzam Ehsani, Theo Bohnen, Badi Sudhakaran and Chris Tsimogiannis

VALR holds clients’ cryptocurrencies in both ‘cold storage’ and ‘hot wallets’. Cold storage refers to offline institutional vaults that are geographically-dispersed, access-controlled, and video-monitored. VALR requires your authorisation for all attempts to access your account from any new device or location

Click here to Log in

Trading for anyone

  • For beginners (Start easily with their Simple Buys)
  • For experts (Customise your trades on their exchange platform)
  • For everyone (Buy multiple assets at once with their Bundle Buys)

Click here to know the Exchange 

VALR Exchange in Security

1. Secure custody

  • They partner with Bittrex – a leading international crypto custodian – to keep your assets safe.

2. Layered security

  • They use multiple layers of protection to keep your account and funds as safe as possible.

3. Compliance

  • They comply with regulatory standards to keep you and VALR on the right side of the law.

Buy Crypto

1. Simple Buy & Sell

  • Start easily with their Simple Buy & Sell feature.
  • Simply select an asset, enter the amount you want to spend, and confirm your trade.

2. Exchange Buy & Sell

  • For experienced traders, use their high-performance exchange platform to market‑make and get paid to trade.

Click here to know more coins

Download VALR app

VALR app on Google play

VALR app on Apple App Store


1. How do I sign up for a VALR account?

Signing up for a VALR account is a simple process that should take less than 5 minutes to complete, just follow the steps below.

  • Make sure you are visiting the official VALR site on
  • Click on “Get started” (top right of screen).
  • Fill in your details and be sure to create a strong password that you change regularly.
  • Click here to Know.

2. What are VALR’s charges?

3. How can I create a strong password?

These guidelines are designed to help you create a secure password for your VALR account.

Password requirements

  • Minimum length is 8 characters.
  • Must contain at least 1 uppercase letter.
  • Must contain at least 1 lowercase letter.
  • Must contain at least one number.
  • Must contain at least one special character (e.g. !, @, #, $ etc.) — spaces do not count.
  • Most not contain your name, any part of your name or email address
  • Click here to Know.

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