WeChat customer service Phone / Email

WeChat is a Chinese multi-purpose messaging, social media and mobile payment app developed by Tencent.

How to Contact WeChat Customer Support/Phone Number

Customer Care phone: N/A
Email: N/A
Website: https://www.wechat.com/

WeChat Registered office address

Shenzhen, Guangdong, China.

About WeChat

Initial release date: 21 January 2011

Available in: 17 languages

Operating system: Android, iOS, macOS, Windows

Programming language: JavaScript

Developer: Tencent, Allen Zhang


WeChat provides text messaging, hold-to-talk voice messaging, broadcast (one-to-many) messaging, video conferencing, video games, sharing of photographs and videos, and location sharing.

Public accounts

WeChat users can register as a public account which enables them to push feeds to subscribers, interact with subscribers and provide them with services. Users can also create an official account, which falls under service, subscription, or enterprise accounts. Once users, as individuals or organizations set up, cannot change a type of account, they to another type. By the end of 2014, the number of WeChat official accounts had reached 8 million. Official accounts of organizations can apply to be verified. Official accounts can be used as a platform for services such as hospital pre-registrations, visa renewal, or credit card service. To create an official account, the applicant must register with Chinese authorities, which discourages foreign companies.

WeChat Pay

Users who have provided bank account information may use the app to pay bills, order goods, and services, transfer money to other users, and pay in stores if the stores have a WeChat payment option. Vetted third parties, known as “official accounts”, offer these services by developing lightweight “apps within the app”. Users can link their Chinese bank accounts, as well as Visa, MasterCard, and JCB.

WeChat Pay is a digital wallet service incorporated into WeChat, which allows users to perform mobile payments and send money between contacts.

Wechat Channel

A new feature in addition to the popular Moments and Public Accounts which only share photographs or pictures and a short video of 15 seconds. This new features Beta mode started in Jan 2020 and upgrade were updated regularly including, video of more than 1 minutes can be uploaded. Features included Mini E-commerce store, Live Streaming, and linked to the Mini Program, etc.

Currently the new features is only available for invited users and already very popular amount business owners of the different areas showing great interest as its ability to connect with all the Users of Wechat thru these new features. It also attracted many top KOL from other platforms to try out these new features.

Download WeChat app

WeChat App on Google play

WeChat App on Apple App Store

WeChat Overview

  • WeChat currently is China’s most popular smartphone application, and it is winning over consumers within the mobile market in other parts of the world too.
  • Released in 2011.
  • Available in 17 Languages.

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